Alder Security

Worst Company ever. Long wait times when calling and there equipment starts to fail and break down so they can charge you for replacements. Can’t wait until I can cancel my plan.

Been waiting for 3 month for tech to come out. They keep. Changing days now they are trying to come when I am at work . Telling them my hours so change day but same hours , supposed to call me back been 3 days tried to e mail call text nothing. And I am stilll having to pay for what I can’t use

App crashes, has frequent errors, minimal features, unusable video play back - for company review I would rate -5 . Install was garbage, system is none functioning, tech installed cameras by plugging them in just below the cam outside. That defeats the purpose. Support is difficult to work with. They’re based overseas and English is a barrier.

this is the worst app ever! i literally hate logging on to this app.

Everything about this company was a red flag and I should have never got with them when the sales asked to hit my weed. And the tech man who set up left my door open! Not just unlocked but OPEN! Very unprofessional and good luck canceling they make it super hard. Stay far away from these people. It’s not even worth it tbh

Refuse to give me full refund! Refuse to give me supervisor above them contact information; so I can return product. Sent products without getting my text confrontation that they were asking me for. Deceitful, lied to me multiple times over the phone and am not able to return the product within my 30 day trial. They need to be sued!!

Muy mala , pésima

Had the Alder wireless cameras for 2years. For one they have a very small range so better hope you have either extremely good wifi or a super small house. The app itself glitches all the time. I have to close my app out like 5 times before i can actually get my camera pulled up to see live view. Just because of the app alone I wouldn’t buy Alder again

Less to do with the app and more to do with the entire company. It’s not a scam, but it’s certainly a regret.

My service has been down for months. Can’t get anyone out to fix it. Hard to find a number, most are disconnected. They still charge me every month for a service I’ve been unable to use.