饿了么-放心点，准时达

垃圾，崩了，耽误事儿

Please offer an English language translation (like Sherpa does)

Apps super lame, riders here takes 3-4 orders at same time so basically u never will get ur food on time, 2/10

不知道那个“睿智”的产品经理想出来的 刷新下拉去别的界面，这个“聪明”的细节让我觉得饿了么这款app过于恶心，删掉去用美团了。

The best choice in China - no real competition to be honest (Sherpa included!). However it would be even better if it had an English option, not for vendors as this would be too difficult for them and result in many of them not bothering joining or quitting the platform. Having said that, English app specific content (categories, delivery information, settings…) would considerably increase ease of use for all the immigrants living in the country. Furthermore, the app could also offer translation for Chinese-only menus just like WeChat now offers in-page translation in official accounts. This would avoid customers who can’t read Chinese having to take screenshots of each page and translate them in order to place an order! One can only hope!!

电话客服打不进去。在线客服十句话里面没有一句人话。非常糟糕的服务。 Worst customer service ever. Phone customer service number can never get through, online chatting customer service is useless, they can never solve any problem.

It is being taped that one of their rider carried weapon(yes it is the correct word) with him and killed a cat that wasn’t even in his way brutally. So far the company hasn’t responded, I think it speaks of its value somehow.(and I am a paid member,bye)

So basically if it took ages for a courier to respond and you tried to contact the customer service they’d just play for time, giving you the usual rubbish like we’re hustling VERY hard and please please wait out a bit longer. Try get them to cancel the order, I dare you. Like what’s the point angry-staring at your phone wondering whether you’re pleading with a human or a bot. I know every cancelled order hurts the bottom line, but seriously? Can you get any bigger than this delivery business in China? And of course good luck go cancelling the order yourself. The restaurant will NOT be happy — even if you phoned in advance they’d kick the can back to CS saying they got the power to direct couriers. 99% of the time it’s okay. But pray on Sweet JC’s life you don’t ever have an order hanging out in limbo. Chances you will though, sooner rather than later.

Cannot set App language to English as the App page said!!

如题 否则我就去给美团充钱