ירופאן

Easy to use, friendly interface

I’m surprised they only have 1.3 stars it has mostly worked for me… they do have strict Shabbat restrictions but so does all Jerusalem… I have had issue docking but they called me and fixed the issue.

I wanted to rent a bike, but the app is impossible to use. It has been over an hour and I have still not been able to enter payment details, even after trying every possible solution. I have not been able to reach a single person who could help navigate the app. I live in this city and could imagine myself potentially using the service every day to commute to work. Unfortunately, with an app so glitchy, there is no way I will become a paying customer. It’s a shame- this city needs a viable solution to the traffic and congestion from the private cars.

It seriously feels as though the app designer (for at least the English version) has never used an English app. It’s extremely confusing and it took us twenty minutes to rent a bike. One particularly annoying (and easy to fix) problem is the button labels. We saw a button say “copying image” and assumed that meant that it was copying the id image. After a couple of minutes of nothing happening, it became apparent that we had to push the button to start the process. The “unlocking bike” button was similar.

This app is horrible and doesn’t work at all. And when we called they just said the app has problems.

The app is glitchy at every step - It gives you error messages when you try to make an account of upload an ID, it crashes when you try to scan a bike. Taking out a guest bike has never worked. It took over a month before it would finally accept my ID for an electric bike. Customer service does not exist. Whenever you fill out the form on the app, it gives you an error message when you hit submit. Calling the phone number doesn’t work either. Sometimes when I try to rent a bike, the locking pin in the back wheel doesn’t unhinge, or the connector pin to the dock doesn’t release, but the app says I’m using the bike, and now I can’t return it because I can’t rehook the things that never unhooked in the first place. This app has 1 star, and deservedly so. Jerusalem is way too car infested, and in desperate need of more bike (and specifically e-bike) usage. This is such a missed opportunity by the municipality to do something great for the people of the city.

Hey, the concept seems great. My reality though is that the app never actually allows me to load my license or passport. It just tells me over and again, Error Please Try Again Later. We’ll later now is 6 months of hoping the app will be fixed and Nothing! So frustrating.

ID scan not working for German passport

Error constantly when trying to upload any American identification. Waste of time trying. Very frustrating

Full of bugs and false charges!! Avoid it if you don’t want to be scammed!