Unprofessional- Drivers and system
Estimated time and trip costs are jokes on this app !!! Rude and unprofessional drivers makes it worse ! You can’t post any comments to customer service in English ! Yes, I understand that apps language is Chinese. But shanghai like metropolitan city would have more foreign riders as well ! Worst customer service too. They would never come online , even if they come online, they wouldn’t solve your issues ! Drivers charge full estimated amount of a trip that even not taken place!