Asurion

I downloaded the app and it was completely in French, and there was no option on any of the screens to switch the language. Not impressed!!!!

Asurion scammed me don’t trust this company

I was talking to maria. Put questions on chat I got connected right away.it was very easy. Rep was very helpful and knowledgeable.

I’m very happy with the app and would recommend their Home+ plan. This app has many amazing and unexpected features that I enjoyed exploring. I had some spare time and used some of the app features, such as the diagnostic check on my iPhone and home network. The feedback I received was detailed, informative, and offered multiple solutions, many of which were free and easy to do. The app also gave me the option to contact a live “tech expert” via chat, text, or phone in a friendly and non-intrusive way, which I appreciated. I didn’t need any help with setting up devices or have any questions, so I didn’t use this option. I love that their live “tech experts” are available 24/7. I haven’t filed any claims or used their tech/install services, since I don’t have any problems 🤞. Everything is good so far. I would recommend their plan. I requested a “Dark Mode” option in my feedback. I hope they will add it soon.

The online chat people are helpful. More helpful than the in person people i relied on to clean my console but broke it instead (like UBreakIFix in Nampa, Idaho).

Thanks to all involved thoug I really taught me something

I normally don’t write reviews but I’m really upset I got my device and have not received my return label & no it didn’t come in the box I tried calling and I got hung up on now I have to get charged money I don’t have horrible service I don’t recommend .

Maria took time, answered all of my questions, was patient, professional and extremely helpful. Great asset to this program!

This business is a rip off, they have horrible customer service. I’ve never given a bad review but this company really deserves it.

I’m new on this app. I couldn’t find some information I needed so I tried the Chat svc. My associate, AJ, was professional, courteous & pleasant. I will definitely feel comfortable reaching out again if I have need.