Asurion

I’m very happy with the app and would recommend their Home+ plan. This app has many amazing and unexpected features that I enjoyed exploring. I had some spare time and used some of the app features, such as the diagnostic check on my iPhone and home network. The feedback I received was detailed, informative, and offered multiple solutions, many of which were free and easy to do. The app also gave me the option to contact a live “tech expert” via chat, text, or phone in a friendly and non-intrusive way, which I appreciated. I didn’t need any help with setting up devices or have any questions, so I didn’t use this option. I love that their live “tech experts” are available 24/7. I haven’t filed any claims or used their tech/install services, since I don’t have any problems 🤞. Everything is good so far. I would recommend their plan. I requested a “Dark Mode” option in my feedback. I hope they will add it soon.

The online chat people are helpful. More helpful than the in person people i relied on to clean my console but broke it instead (like UBreakIFix in Nampa, Idaho).

Thanks to all involved thoug I really taught me something

I normally don’t write reviews but I’m really upset I got my device and have not received my return label & no it didn’t come in the box I tried calling and I got hung up on now I have to get charged money I don’t have horrible service I don’t recommend .

Maria took time, answered all of my questions, was patient, professional and extremely helpful. Great asset to this program!

This business is a rip off, they have horrible customer service. I’ve never given a bad review but this company really deserves it.

I’m new on this app. I couldn’t find some information I needed so I tried the Chat svc. My associate, AJ, was professional, courteous & pleasant. I will definitely feel comfortable reaching out again if I have need.

I signed in and was unable to track my claim, edit personal information, or do really anything at all. If you try to file a claim it just takes you back to the browser. This app is completely useless, delete and burn.

I feel I was out through the ringer and I can only conclude Asurion wants to make filling a claim as difficult as possible to prevent users from filling. The app does NOT support filling a claim. App chat support directed me to the phone customer support. Apparently, app chat is there for troubleshooting. They don’t say, “To file a claim quickly, go to the website. Instead, phone customer support took my claim information and sent an email directing me to the website. They also told me they don’t need the serial number. To log in to the website, you need to know how you purchased your plan and your login credentials. When I logged in, the website said my plan was not active. This corrected itself when I tried again a few hours later. I could not make a claim using Chrome. After trying different browsers, I finally was able to use the file a claim button. This requires me to fill out a PDF form. They want all the information I already provided by phone. The phone call was a complete waste of time. My claim was sent back for not having the serial number, which I was told was optional. This work flow is unnecessarily complicated and obstructive. The app, therefore, fails to provide minimal functionality. An insurance app should let you file a claim.

The app makes it easy for me to file a claim and see my benefits. Worth the download!