AT&T Secure Family® parent app

Unfortunately this app does a poor job in a lot of areas. The location tracking is incorrect OFTEN as well as the online activity data. I will be cancelling this soon

For some reason when I’m staying at home for any length of time, the system shut down. When my wife checks on my location, it acts like I’ve locked her out or turn the system off. I’m not sure why it’s doing that.

Never ever works Horrendous

I recently found that my daughter found a way to delete app on her phone. I was racking my brain because she wasn’t going to tell me. Until I realized they just restore the phone from a backup prior to the app being installed. Go into there strings/ Apple ID and turn off back ups and delete all previous back ups. This will ensure they can’t restore and delete it. Once that is done you can turn automatic back ups again and the app shall remain.

Been using this for years with no issues until one of the recent updates took away the ability to track location. Absolutely ridiculous.

There’s an issue with the kids using the Internet for the day and adding rewards to extend their time. It’s not working right they’re allowed two hours and then we’re supposed to get a notification that time has timed out and we can give them more time that is not happening, please fix.

Sure I could track my daughter’s GPS, set time limits, and block apps BUT the VPN prevented her from using FaceTime to talk to me, she couldn’t use kids messenger to talk to her friends, and they don’t send reports regarding concerning messages.

Alerts for arriving and leaving saved locations have stopped working. What has happened? I have emailed AT&T Support as I was instructed to do so no one has responded, deleted the app its useless now.

Gaber

Don’t work