Australian Unity Health

I just joined Australian Unity from NIB based on your ethical stance, but this app is poor that I moved back during the cool down period. Is anyone in charge of quality control or an understanding of UX design this appears to be a web app rather than a native application app, So disappointing that an ethical firm would not have higher standards. Please invest in consultants who more experience in apps. I joined to make a more ethical choice but can’t accept this app. 0/5

When signing in on the app IOS (latest). I get the above message and have to sign in on the Aus Unity web page instead. Why? Thanks so all should be informed of policy limits then.

UPDATE - AU now have the digital card as promised. Great job - one more star from me! - - - I’m really impressed I received a call from AU after my first review disappointed they didn’t have a digital card available while other health funds did. Everything else in this app works really well. 5-stars from me when this functionality is turned on!

Love the digital card, so easy to use.

Want to add my digital card and the app is refusing to let me log in. Won’t recognise my Face ID and won’t let me log in with password even after resetting the app. Very disappointed.

Seems an issue with the app update Unable to now log in despite update to App being available through App Store

Was excited for the digital card but now I can’t sign in, can’t check/make claims, or access any information on the app.

I have just update the app with recent changes. The app has signed me out and now tries to log me in via the web. However after entering the login details the app is still not logged into my account.

App has never been amazing, but I can’t even log in anymore. Updated it and now nothing works. For the amount of

The app is awful. It tries to make you sign in by taking you to a broken website. It doesn’t provide any useful information (eg. When will I have finished my wait periods). It takes forever to load.