Nightmare
This app and the system behind it designed not to serve healthcare but collecting premiums. For last 2 months we have been constantly trying to activate accounts and add dependents.
Description
AXA Doctor at Hand is a 24/7 service, available wherever and whenever you need it. From a choice of appointments with GP’s or Advanced Clinical Practitioner for advice, prescriptions, tests or eligible referrals, AXA Doctor at Hand takes care of things seamlessly.
Anytime appointments
With AXA Doctor at Hand, appointments are available 24 hours a day, seven days a week, 365 days a year. You can see GP’s and Advanced Clinical Practitioner by video or phone. Advanced Clinical Practitioner appointments are available from 8am – 10pm*
There’s no need to fit in with fixed opening hours or be left hanging on the phone to make an appointment or to get the support you need.
Hand-picked network of healthcare professionals
Appointments are with qualified doctors and advanced clinical practitioner; experienced healthcare professionals handpicked by Doctor Care Anywhere. You can even choose whether you see a male or female clinician. All our clinicians are UK-registered with either the General Medical Council (GMC) or Nursing and Midwifery Council ( NMC). They are also specially trained in virtual consultation skills, ensuring that you receive the highest quality of care during your consultation.
See a clinician from anywhere
Booking appointments through the app couldn’t be easier. AXA Doctor at Hand
appointments are usually available within a few hours, and you can join from anywhere
in the world – at home or when you’re away.
Medical records at a touch
You will have a copy of your appointment notes uploaded directly to your patient record,
so you’ve got a reminder of the conversation you had with the clinician. Your full medical
notes can be sent to your NHS GP to make sure that everyone’s in the picture. Doctor-patient confidentiality is paramount. Your notes will be stored securely in your patient record.
When asked for an activation code, activate using your AXA Health membership number if you have one (found on your AXA Health membership documentation) or, if you don’t have an AXA Health membership number, use the activation code emailed to you by Doctor Care Anywhere.
To view all the features of AXA Doctor at Hand and for more information please visit
www.doctorcareanywhere.com/axa
Full Terms and Conditions can be found at www.doctorcareanywhere.com/terms-conditions-axa
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Anytime appointments
With AXA Doctor at Hand, appointments are available 24 hours a day, seven days a week, 365 days a year. You can see GP’s and Advanced Clinical Practitioner by video or phone. Advanced Clinical Practitioner appointments are available from 8am – 10pm*
There’s no need to fit in with fixed opening hours or be left hanging on the phone to make an appointment or to get the support you need.
Hand-picked network of healthcare professionals
Appointments are with qualified doctors and advanced clinical practitioner; experienced healthcare professionals handpicked by Doctor Care Anywhere. You can even choose whether you see a male or female clinician. All our clinicians are UK-registered with either the General Medical Council (GMC) or Nursing and Midwifery Council ( NMC). They are also specially trained in virtual consultation skills, ensuring that you receive the highest quality of care during your consultation.
See a clinician from anywhere
Booking appointments through the app couldn’t be easier. AXA Doctor at Hand
appointments are usually available within a few hours, and you can join from anywhere
in the world – at home or when you’re away.
Medical records at a touch
You will have a copy of your appointment notes uploaded directly to your patient record,
so you’ve got a reminder of the conversation you had with the clinician. Your full medical
notes can be sent to your NHS GP to make sure that everyone’s in the picture. Doctor-patient confidentiality is paramount. Your notes will be stored securely in your patient record.
When asked for an activation code, activate using your AXA Health membership number if you have one (found on your AXA Health membership documentation) or, if you don’t have an AXA Health membership number, use the activation code emailed to you by Doctor Care Anywhere.
To view all the features of AXA Doctor at Hand and for more information please visit
www.doctorcareanywhere.com/axa
Full Terms and Conditions can be found at www.doctorcareanywhere.com/terms-conditions-axa
Screenshots
AXA Doctor At Hand FAQ
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Is AXA Doctor At Hand free?
Yes, AXA Doctor At Hand is completely free and it doesn't have any in-app purchases or subscriptions.
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Is AXA Doctor At Hand legit?
⚠️ The AXA Doctor At Hand app has poor ratings and negative feedback. Users seem unsatisfied with its performance or features.
Thanks for the vote -
How much does AXA Doctor At Hand cost?
AXA Doctor At Hand is free.
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What is AXA Doctor At Hand revenue?
To get estimated revenue of AXA Doctor At Hand app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.
User Rating
App is not rated in Malta yet.
Ratings History
AXA Doctor At Hand Reviews
Can not even log back in after got logged out
Can not even log back in after got logged out
Does not log in anymore
Can’t even log into the app anymore. It keeps spinning and nothing happens.
Long login waiting time
Can’t even log in. Long waiting time and the app then crashes.
Utterly useless. Clown app. 🤡
Just constantly logs you out. Nags you to death to enrol in FaceID but then unenrolls you a day later, forcing you to login with your full username and password every, single, time. Truly an app built by clowns 🤡
No landscape display mode.
The app has no landscape display mode, just portrait, rendering it very poor for iPads with keyboards. Such a basic failure - please rectify it immediately. Bear in mind that if your customers need to use an app to contact a doctor, they may be experiencing various physical difficulties - they do not want to faff about removing their iPad from its keyboard cover, risking dropping their tablet with no protection etc. If you want people to adjust to video appointments, you need to invest in the IT infrastructure to allow this to happen.
Awful app
You have to log in with username and password every time you leave the app. Even if you set up a code or facial recognition. Also the app makes you select an issue from a list when booking an appointment and it rarely ever has the conditions I want to be seen for. V restrictive.
The bluetooth doesn’t work with my earbuds even when they work totally fine with other apps
For the last few times I have had to use the app for the appointments I am forced to use loudspeaker which I don’t prefer. Don’t have any option to force use the earbuds for the appointment
Always logs me out
I enable face ID but every time i go on the app i’m logged out and it takes ages to log me back in
Truly mediocre health app option
1 logs you out constantly 2 clunky authentication 3 actively poor selection of medical professionals 4 selection doesn’t work most of the time 5 calls have to be taken through a phone line Just all around terrible. If you’re shopping around, avoid this. Even babylon is way better than this wreck. Edit: I hate this app. Forced regular updates. Login credentials every time, even after only a few days, in spite of setting up fingerprint ID. Is this why we’re paying through the nose for your service? What if the concern is important or urgent and A&E is not a viable option? Nothing but a dereliction of your responsibilities to your clientele. Not to mention the video call fails every time at both ends and forced the practitioner to call on the phone.
Store Rankings
Ranking History
App Ranking History not available yet
Category Rankings
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Chart
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Category
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Rank
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|---|---|---|
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Top Free
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15
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Top Free
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150
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Top Free
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294
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Top Free
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321
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Top Free
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332
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AXA Doctor At Hand Installs
Last 30 days
AXA Doctor At Hand Revenue
Last 30 daysAXA Doctor At Hand Revenue and Downloads
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App Info
- Category
- Medical
- Publisher
- Doctor Care Anywhere
- Languages
- English, Spanish
- Recent release
- 9.0.0 (1 week ago )
- Released on
- Nov 5, 2020 (4 years ago )
- Also available in
- United Kingdom, United States, India, France, Canada, Italy, Germany, South Africa, Ireland, Spain, Australia, Nigeria, Poland, Romania, Hong Kong SAR China, Belgium, Kazakhstan, Kuwait, Lebanon, Japan, Austria, Israel, Azerbaijan, Russia, Mexico, Sweden, Brazil, Singapore, Malaysia, Thailand, Netherlands, Ukraine, Norway, Colombia, Switzerland, Philippines, United Arab Emirates, Peru, Pakistan, Portugal, Saudi Arabia, Slovenia, Türkiye, Taiwan, Argentina, Vietnam, Egypt, Chile, China, Czechia, Belarus, Denmark, Dominican Republic, Algeria, Ecuador, New Zealand, Finland, Bahrain, Greece, Croatia, Hungary, Indonesia, South Korea, Malta
- Last Updated
- 2 days ago
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