BIKETOWNpdx

My wife and kids rented 4 bikes in Portland. The process was very easy. There weren’t any hidden fees. The price was as advertised.

The bikes are a bit heavy, but sturdy and comfortable. There are ample sites available to pick up/drop off bikes, and the app makes it easy to find locations. The downside is that we encountered numerous bikes they were ‘down for repair’ that still showed as available at bike racks. Buttons on the keypads were often finicky and screens were sometimes unreadable due to debris on the screen. Overall a positive experience and I highly recommend it

I’ve had a yearly membership and this will be my last year. 80% of the experience has been unlocking a bike that then runs out of batteries in 3 blocks, leaving you to either stop and try to find another station and another bike, or try to ride this monstrosity of a bike to your destination which is an insane amount of energy if you’ve ever tried to ride a dead e-bike. Then there is no place in the app to report that the bike battery is dead so you inevitably subject the next person to a dead bike battery too, and you’ve paid $5 for the luxury of being late to whatever you’re going to or arriving in a sweaty disgusting mess because you decided to ride a dead bike. It’s insane that they don’t disable bikes that are out or extremely low on battery and everyone I’ve talked to who has tried Biketown has had the same experience. Too bad!

It’s adequate

I used a BIKETOWN e-bike in Portland. The motor assist quit suddenly twice while climbing hills. And then it flipped on strong unexpectedly on a mild ascent. I did not feel safe based on these incidents. And when I tried to report it on the app, the only five options for naming the problem did not include motor malfunction. Very disappointed, especially because it’s an expensive rental at 30 cents a minute.

Horrible service. You can be charged $25 for parking ‘incorrectly’. Rude customer service. Many bikes are in poor condition and hardly roadworthy. Vandalised bikes are common. Not worth your time.

App works very well. Would love to see HealthKit integration.

I seen a bunch of these in Beaverton. Yet they are not showing on the app. Specifically at Millikan Max station stop.

This app saved me from homelessness. I was able to get approved for the biketown for ALL program and I used the bike for door dash and made enough money to rent a car and take door dash to the next level and eventually I got into a room for rent after a couple of weeks. Seriously you guys at Lyft ARE THE GOOD GUYS. THANK YOU SO MUCH. I AM FOREVER GRATEFUL. Once I get my own car I’ll definitely be driving for Lyft again. #teamlyft💪🏼

Nice idea, but everytime you pause your ride, it locks your bike and then charges you a 25$ fine for “leaving it in the wrong place”! Horrible UX!