Metro Bike Share

I really appreciate the need this service fulfills in LA for obvious reasons but the execution and user experience via the app/sign up needs work. It’s nearly impossible for Canadian customers to sign up because of the zip code / postal code limitation, and often the interface leads you to dead ends or glitches, saying you never created a profile when you in fact did. Customer service is nearly impossible to get ahold of via telephone and the alternative texting method is infuriating. I hope they’re working on it because visitors to and locals of LA need a more affordable alternative transportation method to the automobile so desperately.

Awesome , easy , fun

I and my son were visiting LA, and got wanted to explore the city without paying a lot for micro mobility options, after spending $16 for 10 minutes of riding 2 Lyme scooters. We have discovered Metro City Bikes offering full day of riding option for only $5 per bike! We rode for 20+ miles around the area and saw a bunch of places using e-bike models which were great for going uphill. Using the app is straightforward, phone number + CC/ApplePay is sufficient to register and start riding in a few minutes. Finally returning the bikes to a station and locking them we realized our trips were not ending due to the station being offline. That required a tech support ticket communication, with the picture proof of our returns to get unlocked virtually out of the prior trip. Tech Support was quick to communicate and resolve the issue, but I wish there were less duplicate emails being sent by the system. Ideally there should be more e-bikes available, and also knowing the battery status through the app would eliminate depleted battery surprises if need to cover many miles.

This is an amazing city service but needs more electric bikes rather than manual bikes due to hills

in Earth Day they said the road is gonna be free for 30 minutes. I took the bike for 15 minutes or 14 something like that and they charged me for the whole trip and they was even asking me and they return the bike before the time ends by 5

I used it the day before yesterday bought 5$ pass, used 75 minutes in total, today they changed me 4.5$more for no reason. I need my money back,do not link your bank account to these apps.

Metro Bike Share does not work with TAP accounts. Wasted my time loading a tap card and trying to log in only to give up and being out a decent amount of money.

?!??!

Bike will regularly not register as returned - which support will eventually fix but it could take up to a few hours. You can’t unlock a new bike until they fix the problem so if you were planning to take one home, now you’re stranded. Phone number for support doesn’t actually connect you to anyone and the email doesn’t even work.

It works at times but sometimes I can’t renew it. The page doesn’t load.