BTA Latvija

Terrible communication, no compensation and answer for 2-3 weeks, always a hidden list of exceptions, got a couple of tickets closed and not paid as they were in for more than a month and just expired. BTA’s only job is to find a way to not pay you for some mysterious and important reason. Sometimes you may write them 2-5 emails to convince them otherwise, but mostly they will just ignore you. And now this new app version, where it’s not about submitting claims anymore – it’s 99% advertisement to buy more terrible insurance from BTA, where nobody will compensate you anything. Also, where are all the attachments to claims in the new app version? How are we supposed to know what we have already posted? Or is it yet another effort to not pay the customers? Guess we’ll never know. And never get paid as well. Strongly suggest to avoid.

Pēc aplikācijas atjauninājumiem never vaļā polisi, neredz segumus un atlīdzības.

Ужасная страховая компания. Не могу получиться возмещение за свой чек две недели.. то они приняли ,то рассматривают, то им надо направление и опять тишина…дозвониться до них тоже не возможно. Обычно в других компаниях как “compensa”, запрос обрабатывают за 1-2 дня и сразу высылают. Никогда нет проблем. Тут ждать надо бесконечно. Вообще не рекомендую.

Невозможно поменять PIN, если его забыл.

Labākā apdrošinàtāju aplikācija, kāda ir lietota. Nekad nav bijušas problēmas. Redzi uzreiz savus limitus, iztērētās summas. Čeku iesniedz tikai nofotogrāfējot-nekur nekas nav jāvada.

Firsly, it’s not possible to discard submitted apllication or even see case id, which support asks you about (lost 15+ minutes and counting to communicate support over WhatsApp and email). Secondly, if I select language other than LV on the app, the card view is in that other language, which makes not much sense as I’m supposed to show it to others.

There was bug, that I could not submit my reciepts on my new iphone 12 pro max so I called and tell the operator. It was a huge surprise that the bug was fixed in 2-3 days. Thanks, I am happy!