Camp Gladiator

CG used to be an easy to use, easy to navigate, and an easy way to find a trainer that worked with your schedule or preferences. Now, I’m constantly having to redownload the app or refresh the websites or it is through the app. If it works at all. It has been an on going issue for a while now. Please get this fixed!

This app crashes every time I open it. I have to delete it and reload it to get anything to load.

I love CG but dislike the updated app. I still can’t see my checkins or workout stats and sometimes I can’t check in to an in person camp due to app issues and have to check in to a virtual just to my check in.

After a long wait for an app update that shows our total check-ins, it’s disappointing to see that the number of check-ins is completely off (by about 200). I’ve heard other campers have the same experience. For how I use the app, it was much better BEFORE all these recent updates. Feels like we’re going backwards. BUT … I still love going to CG!

I love camp gladiator workouts. But this rating is for the app that doesn’t work more often than it does. Currently I can’t see my user profile (error) or access any on demand workouts (force quits the app) so I have to log into the website. What a pain.

You can search for camps by day of the week, but the time of day filter does not work correctly.

CG is migrating to a new platform and they obviously were not ready. Multiple logins are necessary. Check-ins just recently we’re added back in, but total amount isn’t known. Trainers can’t track either and you can’t check in with them if they are at an alternate location. What should have been a seamless transition has taken way too long. Do better CG.

I have never experienced an app as bad as this. Have to download a new version multiple times. Had to follow very specific directions to change password on the browser before attempting to download new app. Constant missteps and they passed the pain of migrating to a new system on to the customers when they clearly weren’t ready. Points earned are missing. These points can pay for items in their store. They gave us little notice that perk was going away and therewas virtually nothing left to “buy” by the time we were notified. Amateurs affecting the trainers ability to serve customers should be fired.

Despite the constant “bug fixes” the application for CG is still problematic. Multiple overhauls to the system leave a percentage of members unable to check in via their phones for workouts. I can log into my account from the internet but I’m repeatedly told my password is incorrect for the mobile app. From the change of workout programming cycles, to losing the accumulated points I’ve received from working out to now having an app that is a waste on my phone, my unhappiness as a customer is growing. My family and I pay memberships with the expectation of a working product. This need to improve the app has backfired and I will be waiting for update 7.03 in the hopes that the ongoing problems of CG are resolved.

I like the ability to connect with trainers via the app. However, I don’t keep the app open all day nor do I open it regularly to see if I received a message. That’s a huge waste of time. A notification when I receive a message (as in many similar communication apps) is a much needed feature for this app.