Canyon

nah…. bike bosch motor clicks and lights flash off/on during charge cycle or when powering on. There is little to no online support. No manual of what happens if you get such error symptoms. Can’t login to online account because password reset process just loops. When you do get the link to change password the new password simply does not work. Reading several comments that people wished they bought anything else through LBS.

Could not be more happier with this purchase. The bike is extremely solid along with the components how could you go wrong. This is my second bike from Canyon, I also have the Grail gravel bike which is also excellent!!!!

Good place to find info about your bike and replace broken components.

Just got this bike and set it up. I had a couple questions which tech-support was good and helping. Downloaded the app and looked at the video to see how to connect it to my phone, but the app doesn’t show a specific place to connect to Bluetooth at all like the video directions show so very difficult to figure that out

According to Canyon they had a system change a few months ago that has deleted all previous bikes in the bike garage in addition to the older prior accessory orders. The Canyon CSR has stated their IT group are unable to restore any information so the customer has to add the bikes on their own…..again. However the app is not currently allowing any bikes to be added to the garage. They should have made their customers aware of this problem rather than having them discover it on their own. Poor customer service. This needs to be fixed immediately.

Unfortunately when I load the app it let’s me login and then the app just flashes on and off constantly and won’t allow me to enter my bike information. After deleting and reloading the app as well as rebooting my phone the issue remained so I finally got fed up and deleted it for good. Hopefully they get it resolved so I can use it.

Canyon mountain bikes are top of the line and are very well made, tough, good looking quality bikes and are innovatively advanced and very very affordable and what’s good about it is delivered directly to customer and everyone in the Canyon bicycle industry treats the customers so well.

Have tried to add my Grail:ON by scanning the QR code and manually entering my serial number. App says bike added successfully but nothing shows up in the garage.

A couple functions in the Garage tab don’t work. UPDATE: Thanks for the reply. I’ve sent the requested information via contact form on Canyon site.

I have read that there are ongoing issues with the app and as such this feature is now not available and there is no fix date in sight… I will wait another week or so and then I’m going to report to CA Dept of Consumer Affairs and seek remedy from Canyon. They are still selling with ‘GPS Tracking’ as a feature…