CaseSnap©

App constantly freezes, times out, and goes into a perpetual doom loading screen. Despite many updates I have yet to see any improvement in performance. Nothing better than typing in a bunch of information only for the app to crash upon upload and delete everything, then have support email you that you need to try re-uploading. This app does not even allow you to upload pictures of a charge sheet from your camera roll. Much improvement needed.

I’ve been forced to used this app for over 5 years now. I don’t know how or why hospitals agree to use it. It’s awful. It’s been awful since my first time using it and they “enhance and update” it what seems like every month and it’s always just as bad. It’s insanely slow. I lose time out of my days having to battle with this app.

Unbelievably frustrating that a facility I work at implemented this application. You wouldn’t believe the amount of time I lose trying to get the app to work and submit case information. I lose time doing my actual job and spending time with my family because this app functions so poorly.

Just an awful app. Terrible user interface, freezes constantly which causes me to start over the billing process. Most of the time I submit a bill it doesn’t actually go through the system even though it looks like it did on my end. This causes a major issue constantly. There’s no search function for doctors. There’s no way to connect to my camera roll so I need a physical copy of my bill every time. Just awful

Kicks me out all the time when I’m working on a new bill. My old submitted bills disappear so I. Ant go back to verify prices and po #’s. I should be able to add a picture of a bill sheet from my camera roll. I should not need a physical bill sheet to take a picture of. I should be able to search docs instead of having to scroll through a list of 100. Just nothing intuitive about this process.

Worst app ever

Always crashing. Needs to be deleted and reinstalled to update. Stalls for no reason, often need to log out and back in. FIX THIS APP It’s the worst app on my phone.

Why does the app log me out after 10 min and then not accept my password! Ridiculous. Must reset password at every log on lately!

Fix the log in situation. It’s pathetic, at best.

I am so frustrated with this app at this point that I am actually writing a review. Long and short it’s stinks. It takes for ever to do anything, and that’s if you can even log in. Every time I have to login I have to request a new password because it tells me that something is wrong in my login. And I know it’s not, because I write it down. And then when I request a new password, it doesn’t even send me the email to refresh a new password. I wish companies would Wise up and use something else