ChargeNet

Excellent customer support of ChargeNet & dev team who took my app inquiry seriously and got back to me very swiftly. That‘s a role model for another companies to learn from

Had to spend an unscheduled night in Kawerau on motel slow-charge as the faulty charger was showing as all good in the app. Help line was not helpful - told us we should check the website which is why you have a phone app I would have thought. An expensive and lengthy drive.

No problems and easy to use. Using fob to activate chargers. Use app to find chargers and checking status. Need more chargers across South Island.

No help when the charger wouldn’t start and it took the customer service 10 minutes to help get it going while we stood in the freezing winter rain, and then it failed after 13 minutes of charging so we had to race back to the car, but the charger was locked in our port and wouldn’t remove, and customer service couldn’t release it by rebooting, and the emergency stop button didn’t release it, and so we had to keep standing in the driving rain while we found out where our car’s emergency release cord was. And then they refused when we politely requested that they credit back the $7.91 charge because due to their shoddy machine we were freezing and wet and the experience added a bunch of stress and time to our journey. Don’t recommend.

iOS constantly crashes on startup. Can't get past the loading screen.

Same trouble as others. Couldn’t load card so gave up. Worse than useless!

Most likely won’t get looked at but may I suggest adding note from user box? Like they can leave a “Be back in 30min!” Or “here till full charge!” Cause the amount of times someone waits for a charger and sometimes misses the current user and has to wait for another user to full charge can be hours…

iOS app crashes ,reinstalled 6 times with same result,called help desk 4 days ago with no return phone call as promised

All the important features are there, maps and links to the chargers, live updates, charger status, you can keep an eye on your charge from the app. Now you can add RFID tags and order them in the app too. Brilliant! Now if we could only fix the broken hyperhyper in Taupō!

After continuous reinstalls, iOS updates and still the app just crashes