ChargeNet

We hired an EV in NZ and used this app across the north island. Worked well. Suggestion for the developers- the Report Queue function should notify the person who is using the charger that someone is waiting. We would have come back to the car earlier if we had known someone was waiting

Too expensive. Their charging stations are growing in number which is good but the prices are too expensive.

I downloaded this app to use the ChargeNet network in New Zealand, having hired an electric vehicle. I setup an account in advance but found I wasn’t able to activate the charging stations. I tried via this app, via the website and via the TXT method. Eventually, after 5 mins of trying it did activate (not sure which method worked - but I suspect it wasn’t the app). Most annoyingly, and the reason I am writing this review (even though this isn’t about the app per se) is that I was never able to get through to the help line in the phone. I tried about 15 to 20 times over the space of an hour and each time it timed out. It made an annoying situation quite stressful.

Had to spend an unscheduled night in Kawerau on motel slow-charge as the faulty charger was showing as all good in the app. Help line was not helpful - told us we should check the website which is why you have a phone app I would have thought. An expensive and lengthy drive.

No problems and easy to use. Using fob to activate chargers. Use app to find chargers and checking status. Need more chargers across South Island.

No help when the charger wouldn’t start and it took the customer service 10 minutes to help get it going while we stood in the freezing winter rain, and then it failed after 13 minutes of charging so we had to race back to the car, but the charger was locked in our port and wouldn’t remove, and customer service couldn’t release it by rebooting, and the emergency stop button didn’t release it, and so we had to keep standing in the driving rain while we found out where our car’s emergency release cord was. And then they refused when we politely requested that they credit back the $7.91 charge because due to their shoddy machine we were freezing and wet and the experience added a bunch of stress and time to our journey. Don’t recommend.

iOS constantly crashes on startup. Can't get past the loading screen.

Same trouble as others. Couldn’t load card so gave up. Worse than useless!

Most likely won’t get looked at but may I suggest adding note from user box? Like they can leave a “Be back in 30min!” Or “here till full charge!” Cause the amount of times someone waits for a charger and sometimes misses the current user and has to wait for another user to full charge can be hours…

iOS app crashes ,reinstalled 6 times with same result,called help desk 4 days ago with no return phone call as promised