Chrome River

I have never seen a worst UX in my life than the “location” field that this app requires to submit an expense. To choose “London” one needs to scroll through tens of options in the (Greater London) area as well as Londons in Canada and Arkansas, to find the “London (Greater London), United Kingdom” option. Then, one would think at least this selection carries over to the rest of expenses of the same report, but no. You need to include it one by one. I tried copy pasting the same “London (Greater London), United Kingdom”, but the system still makes you go through all the other options like “Chelsea (Greater London)”. Honestly one could not make it worse even trying.

Requires inputting credentials every time you open the app, even after you have saved them and enabled logging with Face ID

The website version requires a User ID, Password, and Company ID. This app asks for email. Consider that for some companies, HR manages the accounts. Imagine the impact on HR if hundreds or thousands of employees need to contact them for a simple email code to log into an Apple app. Unfortunately, the universal website version is more accessible to use than the app dedicated for iOS.

I was using this app for work and it hasn’t worked along with cr snap I’ve tried everything still won’t work you go to the web site and you can’t reach anyone to help when worked it was great now it just garbage

The dropdown with list of options shifts slightly when I go to make a selection. The net result is a regularly make the wrong the selection because what I think I’m clicking on turns out to be something else. As opposed to a halo feature (where just using it brings me joy), this subtle issue is a horn feature because it brings me frustration and dread. Hopefully not a big thing to address…

I get so frustrated any time I have to use this app or web interface. There’s no automatic image processing like you have in Expensify. Everything take far more clicks than it needs to. The UI seems like it’s out of the 90’s. Everything takes me multiple times longer than it did when we were using Expensify. This is a comically bad UX

The company I work for requires me to use this junk app. For days you can’t attach copies of receipts so you can’t submit your expenses. This means your project financials are off and can’t be invoices and if you have personal expenses, you’re out of luck. This is not the first time this has happened. You just wait. Offload and reload the app. No difference. Wish I could give it 0 stars.

If it actual loads, the navigation is so awkward it’s hard to add an expense without creating a new report. It really shouldn’t be this hard to write a mobile app for expense reporting.

The dashboard used to work for me flawlessly however, now that I logged on again, and never loads

My employer switched to Emburse/Chrome River for expenses recently. After using the app for 1 week I have had numerous issues with the app locking up, losing responsiveness, and having its graphics shift on the screen in such a way that you cannot utilize it properly. Every time this happens the only way to fix it is to force close the app and reopen it. In addition, the user interface for adding expenses to a report is clunky. Compared to put previous provider (Paylocity) there are 2-3x as many steps required to open an expense report and add a new expense to it. While the OCR pulling info from receipts to automatically full in fields is nice in theory, in practice I find it to make frequent errors that need to be corrected. The quantity of errors completely negates any advantage from having this option.