CI Direct Trading

I am trading on many different platforms with my investment accounts, including CI Direct Trading. This one is by far the worst. I was migrated to this platform when they bought Virtual Traders, which by the way had the best user interface from my experience. They still allowed using legacy platform for a while, which is why I didn’t care too much. But last week they shut down the legacy platform forcing me to use this one, and the experience is horrible. I am taking specifically about their website, not the app, but I am sure the app is the same. The biggest inconvenience is inability to see real-time balances for each position based on the current price. All other platforms have this basic feature, so I have no idea why this one doesn’t. I am seriously considering closing my account with CI Direct because if this. I wish they scrapped their horrible interface and kept the one from Virtual Brokers.

Stay far away.

If they want customers to have faith in their products, they should provide an experience with the most basis functionality, like Face ID. Fix your app!

This app is horrendous. Prices and holdings never update correctly even hour after market close. Its likely the worst trading app ever created.

Looks you do not care about our review. I’m at one sms validation to close my account.

The face ID does not work anymore!

Since last app update Face ID not working. Always asking for password and sms code

The app has always been buggy. It would sporadically ask for password and 2FC codes even though TouchID/FaceID is enabled. After a recent update, biometrics login seemed to have stopped working altogether. The app’s order placement functionality is janky. I’m moving away from CI partly because its mobile experience is embarrassingly bad.

Login is such an essential functionality for a mobile app. But the app can’t get faceID to work properly! It always says faceID failed and then goes back to password AND text message code. So annoying!!

Need an upgrade big time !!