Club Premier

Pésima aplicación Nunca se actualiza y siempre marca error

I second comments previously made by another user. Access to your account is an impossible task. Cancelation and refund (both credit card payment and refund of points)process is archaic (ancient). Its time for Aero Mexico to break their relationship with Club Premier or hire competent staff. Not that Aero Mexico app is any better. For an app in this century after 12 years - It is not ready for consumer use! I am sure there are smart folks in both AM & CP get them on board and fire the rest for the sake of survival in a competitive world. Good luck!

Useless, unreliable, faulty. The quality of this app is an embarrassment to Delta that is behind Aeromexico

Company rep states that change my flight, I have to update my profile and to do that I need to email a picture of my passport. An email which is not associated any official site. I have reported them for suspicious activity. Do not recommend booking with this company. Not helpful whatsoever.

I would give this app zero stars but it will not let me. I have an account number I have a password and no matter what I do it will not let me login. This app is absolutely horrible! I had to go to the website and print a copy of my card… This app needs to be fixed and fast

I’m able to login on the website without issue, but I’m not able to login on the app. It’s stating incorrect information but it’s the same login as the site. There’s no help from the support team.

Después de crear mi cuenta e instalar la app, intente cantidad de veces accesar la app sin éxito. Fue muy frustrante al principio creí que yo estaba haciendo las cosas mal pero después de leer que hay gente intentando accesar la app al igual que yo sin resultado alguno, no me queda más que decir que esta App es la peor de todas, y yo que ya estaba a punto de cambiar mis puntos de American Express a esta porqueria de app!

We transferred points from American Express to book flights with Aeromexico. Then Aeromexico changed our itinerary and was going to have us in Mexico City overnight. Because we booked via Club Premier, only they could help us. They told us we had to update allllll this “security info” and the only way to do that is by downloading this app or emailing it to them. Well, their app conveniently doesn’t work and I’m not sending my personal information to some random unsecure gmail address. It’s a scam to avoid serving customers! We spoke to Alex/Alex twice on the phone and he was RUDE and unhelpful and incompetent. DO NOT WORK WITH CLUB PREMIER.

Aeromexico cancelled my flight. On calling them and waiting for hours they tell me they can’t do anything until I update info. What’s the way to update this info? Use this horrible app - only way. This app doesn’t even sign me in! I’m able to sign in online but this just keeps giving error. What a waste of time and energy. I’m never booking Aeromexico again in my entire life. Seriously this is the worst experience.

What a strange oddity: budget and develop an iOS app in which your users won’t be able to login or use at all. Useless.