Name: Co-operative Bank
Author: The Co-operative Bank

Description

New to our app?
The Co-operative Bank mobile banking app is designed to keep things simple & secure, helping you complete your everyday banking tasks quickly.

Benefits
• Access & manage your finances anywhere, at any time
• Quick & secure money transfers between your accounts & other people
• Search your transactions & view your pending payments to find your incomings & outgoings

Key features
Enjoy secure, convenient & efficient banking at your fingertips
• Quick & secure login with TouchID, FaceID or passnumber
• Browse & search transactions on your current, savings & loan accounts
• View your pending payments
• Create & pay new payees
• Pay, view & delete your saved payees
• Transfer money between your accounts (including to your credit card)
• View & delete your scheduled payments
• View up to seven years of statements for current accounts, savings, ISAs & loans
• Use our easy to navigate account dashboard to help to you with your daily banking tasks
• Update your email address & phone number
• Share your account details with your contacts
• Switch your current account to us & access exclusive savings accounts
• Use our mortgage calculator to check how quickly you could pay off your mortgage & how much interest you could save
• Apply for some products directly
• Find answers to your questions quickly on our help page

Fraud protection
The app also gives you additional protection from fraud. This is because we alert you of any account changes such as new device registration & if there are a change of details.

We also have a fraud hub with a wide range of educational resources to help protect you from fraud.

Make sure you always install the latest update to get the latest improvements & security measures.

Logging in
You’ll need your online banking username, password & 6-digit security code to log in.
If you’re not registered for online banking, you can either do this by tapping 'Register for online banking' in the app, or register for online banking on our website.

Device compatibility
For security reasons, you’ll need to be using iOS 15 or above. You also will not be able to use the app if your device is jailbroken.
If you are not able to update, you can log into online banking to access your accounts.

Terms of use
We collect non-personal user data to monitor how well the app works. For example, measuring how long you spend on a particular screen. We collect a limited amount of personal data to allow you to use the app, for fraud prevention purposes & to help us to fix problems & improve the app for everyone. Everyone is opted in to this feature. If you do not want us to process your personal data in this way, please delete the app. If you download the app, you consent to sharing how you use it. Find out more about how we use this in our Privacy Policy, available within the app.

Important information
We will not charge you for downloading or using the app. However, your mobile network provider may charge you for data use, depending on your tariff or contract. Contact your operator for details. You may also use this service when connected to a Wi-Fi network.

Apple, Touch ID & FaceID are trademarks of Apple Inc. registered in the US & other countries.

The Co-operative Bank p.l.c. is authorised by the Prudential Regulation Authority & regulated by the Financial Conduct Authority & the Prudential Regulation Authority (No. 121885). The Co-operative Bank, Platform, smile & Britannia are trading names of The Co-operative Bank p.l.c., 1 Balloon Street, Manchester M4 4BE. Registered in Engl& & Wales No.990937.

Credit facilities are provided by The Co-operative Bank p.l.c. & are subject to status & our lending policy. The Bank reserves the right to decline any application for an account or credit facility. The Co-operative Bank p.l.c. subscribes to the Standards of Lending Practice which are monitored by the Lending Standards Board.

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Co-operative Bank FAQ

Is Co-operative Bank free?

Yes, Co-operative Bank is completely free and it doesn't have any in-app purchases or subscriptions.
Is Co-operative Bank legit?

🤔 The Co-operative Bank app's quality is mixed. Some users are satisfied, while others report issues. Consider reading individual reviews for more context.

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How much does Co-operative Bank cost?

Co-operative Bank is free.
What is Co-operative Bank revenue?

To get estimated revenue of Co-operative Bank app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.

User Rating

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View ratings in United Kingdom

Ratings History

Co-operative Bank Reviews

Unable to get CC transactions

Credit card transactions are deleted when a statement is due I have neither a statement or a transaction record and the information is needed for a claim Also this site is not reacting correctly with iPad keyboard It does not allow number full stops commas etc

Does not support open banking

I’ve signed up to an open banking app because I need help with budgeting and be able to see all my incoming and outgoing transactions from my different accounts. However, co op is the only bank that I’m with that does not support this! Very disappointed and thinking of changing banks

No reference options any more!

We used to be able to include a reference when paying a known account but not any more! Please reinstate that facility - it was very useful for both parties …

Mrs Carol Ryan

Excellent

Going backwards in the features offered

So logged into the app today to transfer some money and am now no longer able to put a reference on the payment!!!!! Had to call and spend 40 mins on hold to get a reference put on a payment that used to take me 30 seconds to on my phone. Usual we are experiencing unusually high call volume message. When does every minute of every day go form being unusual at the co-op to being the norm as it is every time you call no matter what day or time it is. Shoddy.

Payments history

I wish the payments history was more user-friendly. I’ve paid some people and businesses multiple times and so I have to scroll through hundreds to get to the end of the alphabet. Some rationalisation would be a big improvement.