Co wheels Car Club

Finally feature parity, app unlock - something car sharing apps had for a while. No more bothering about the card. Now, if we could only have some time/distance packages..

1. The required selfie of applicant holding a driving licence does not work as the image of a selfie is mirrored and cannot match up the dotted lines profile that’s required . 2. Deleting the account does not function as the first attempt to delete the account is met with a pop-up that says “the user has a pending deletion request” This means trying to cancel within 14 days can only be done via a phone number that no one answers.

Great they work 24 hours

Great way to Drive.

Customer service, very kind, helpful & professional. Thank you

Easy to use and navigate, amazing customer service and quick response

The app started as functional but a bit clunky. Recent improvements are very much welcomed.

Very good if you don't own a car.

Since this company is completely operating remotely there’s no one who will ensure that the condition of the car you returned is acceptable to them or the designated CC parking bay is not occupied. So, it’s all customers responsibility. They operate in a way where they put customers at a very high financial risk. Imagine if you have returned your car and didn’t take pictures, and someone wrecked it, they will come after you saying you did it and it’s the same with parking and any other potential issue. If you parked in the wrong bay because the designated one is occupied, whether it’s 2am in the night, you gotta inform them. If they will get a parking ticket, there is literally no one from Co- wheels who is ensuring that car is parked correctly or returned in the good condition. When you seek explanation, they will ghost you but mind it they won’t forget to charge £5 every month from your account, despite you categorically told them to cancel your membership. You pay more to traditional car rental companies but there is a peace of mind. Infact Turo is much better for a long term hire. Thank you.

The community car club is such a brilliant idea, and I’m glad Co Wheels are continuing to pioneer in this market. They seemed to have refined the methodology and ability to provide access for consumers to use their cars. I’d like to see a little more FAQs in the app for support, regarding what to expect as a first time customer but YouTube and their website provided most of those answers.