highly disappointing, a complete failure and the worst customer care ever
I subscribed last August, jointly with Vanity Fair. I never had access and still do not have access to the digital edition. I have done everything (link account subscription, delete and download several times the app) but nothing happened. I wrote email 10 times to the Customer Care and they never replied. I called 3 times the Customer Care number but they could not care less. They were vague and told me they would call me back … but nothing happened. I am going to cancel both the subscriptions.