ConnectMyPool

For a company that sells such pricey pool equipment you’d think they spend more money on a real app - not just scraping their own website tool and pretending it’s an actual app. The app presents only a subset of the controls available on the main unit - you can’t create or edit favourites or adjust the chlorinator from the app as just some examples. It’s user interface is like a high school HTML project from 2003. Plus it’s slow and unreliable - you click buttons and then icons spin for sometimes minutes and then you find out the setting you wanted didn’t make it to the equipment and so you have to try again. If you want to control your pool completely via an app and never have to go out to your dirty dusty cobwebby pool equipment, then this app and the equipment that works with it are not for you.

So buggy and frustrating. Hasn’t been updated in years.

Really limited functionality. You can turn it on, turn it off, or look at it. Thats about it. You can’t adjust the timers. You can’t set the chemical levels. To do anything meaningful x as in the above- you have to do it manually. I recently had a quote as I may have needed to replace the gateway. $2000 Australian dollars. Not worth the money to achieve, well, nothing really.

I agree with many others, this app is bad, clunky and unbelievably slow. Typical business model of a dominant seller of product in the market to not offer any leading in the app, why would you need to, you have bought your overpriced pool equipment and there is nothing more.

Please update the app. No upgrades for years. Plenty of feedback in these reviews which would be simple to implement. Why are customers being ignored?

Is there going to be any update to this app? Very slow, functionality is limited. Paid a pretty penny for the wifi option, seriously regret it.

App does not work and also will burn out your heater as does not prevent the pump from being turned off immediately with the heater.

Without prejudice We were warned not to use Astral by the installers and it’s true. In my opinion They don’t care about you only your money. They have cheated us for the last time. Going to fair trading now. Having bought their heaters and equipment for years we are finally going elsewhere.

Cannot believe a market leader of technical pool accessories can get this so wrong. The pool & system supplied by Leisure pools was without a control panel near the pool. The control panel was behind the garage with the pumps approx 30 Meters away. I complained that walking often in the dark navigating around the pool fence in a bush block was not workable for me…. Let alone my young children. The pool supplier didn’t even think to pre-run a control cable to bring the user panel close to the pool and spa. The comment was “You don’t need it. Just use the App”. To start- not everyone will bring their smartphone to the pool…. Guests will not have access to the app or passwords needed for connection…. Finally, you cannot rely on the app. It has very poor responsiveness (BTW-I have excellent Wi-Fi connection and the system is hardwired) In my view it has lots of bugs that make it extremely difficult to use…because it is not intuitive and you have to constantly check if the settings have set correctly… Did I mention the incredibly frustrating lag between setting and response?

When are you going to update this app? I don’t even get the history graphs on my devices. It’s slow, unresponsive and very unreliable. Wouldn’t recommend buying Astralpools if you want automation. Look elsewhere, wouldn’t be hard to better this product