Stopped working.
Not sure what’s happened but the app has not been working for a few days. Hangs on the logging in screen. Customer service raised a ticket but not heard nothing back. Alternative AXA app also not working.
Yes, Doctor Care Anywhere is completely free and it doesn't have any in-app purchases or subscriptions.
⚠️ The Doctor Care Anywhere app has poor ratings and negative feedback. Users seem unsatisfied with its performance or features.
Doctor Care Anywhere is free.
To get estimated revenue of Doctor Care Anywhere app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.
5 out of 5
1 ratings in New Zealand
Not sure what’s happened but the app has not been working for a few days. Hangs on the logging in screen. Customer service raised a ticket but not heard nothing back. Alternative AXA app also not working.
This app is absolutely terrible, it crashes constantly and requires frequent restarts, most of the time it doesn’t work at all, very disappointing given the amount of money we are paying for this service.
Tired to login again and again every time I close the app
Despite having at last been sent a verification code for this app, as none of the bumf sent by my AXA health contained one, I could not get this thing to let me in today, though boy did I try. The service may be blissful and better than the NHS but I have no idea. I can’t get in. Neither the app nor the website would let me register. Greyed out confirm panels, boxes that wouldn’t let you create a password, and so on. I spent upwards of 70 mins on the phone, either waiting 20 mins to be answered or working with extremely patient call-centre staff who could not make the app or website work either. From what they tell me this is all-too-regular experience. This service (and website) needs a doctor - but can anyone get through to him/her? No. This is the worst app experience I have ever had and that’s really saying something. I’m paying for it!
App keeps me logged out even after enabling face ID - have to keep manually logging in and it takes ages
Hope they can fix it as it’s a fairly good app.
Can you save logged in state to not enter details every time? Or at least can Face ID work? Can app ask for hard update BEFORE I enter my login details?
Just missed an appointment because I was sitting waiting for the doctor to join from the time of my appointment, then after 10 minutes I get an email saying I wasn’t there. Extremely frustrating. It asks to use Face ID every time I use it, but then never saves the login session or reuses faceid next time I try to log in. Upon this latest update, I can’t even switch to another app and back without it hanging on the splash screen and having to kill it which starts the entire log in process again. Sort out your QA
Got interrupted all my notes details vanished. Poor.
I’ve used this app on a few occasions and I’ve not been able to connect with the healthcare professionals. I think it happens when I arrive before them, there’s no option to join. If I arrive before them it’s fine. Needs fixing asap
Chart
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Category
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Rank
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Top Free
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Top Free
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349
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Top Free
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372
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Top Free
|
|
463
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