Dogtopia

We are happy with the local facility but have found the app to be next to useless. The email and calling are what works here.

Dogtopia it’s been the greatest place I had ever found, my dog get so happy and excited to get there all the counselors are lovely and very sweet to her, the 5 stars rate is for Dogtopia Stamford. For the app please fix it!!!!! It doesn’t work properly, it is very annoying that after each signout I have to delete the app and reinstall it again otherwise won’t open, please fix the app!!!!!!

Dogtopia is a great place for dogs but the app is horrible. Was working fine until they decided to update it now you can’t see anything on the webcams (keeps saying I am new and need access even though we have been going there for years) and you can’t make any appointments at all. Terrible app, was working fine until the “geniuses” decided to fiddle with it and break it.

I love Dogtopia, but the webcam feature in the app is buggy and only works 10% of the time. It plays a 10-second Dogtopia ad on loop and doesn’t let you view any of the webcams. I’ve deleted and redownloaded the app multiple times which used to temporarily resolve the issue, but even that isn’t working anymore.

I haven’t been able to request daycare appointments via the mobile app for months. No one can seem to figure it out. I now have to call or send and email to make an appointment, which is inconvenient when my dog goes once a week.

I bring my dog here each week and would love a feature that once I book an appointment, it would allow me to add to calendar. also, when booking Daycare , it would be great if they would be a feature that would allow you to add a spa appointment at the same time versus separately.

I have to reset my iPhone 3 out of 4 times for the app to load. If I don’t do that, only an orange screen shows. SO annoying! Plus you need a better reservation system, canceling dates rarely works and you should offer an edit option for existing reservations.

The app doesn’t allow you to nail down true pricing for anything. You will schedule an appointment for boarding, receive approval, and get the shock of your life when you pick up your dog and see how much it costs. The app also doesn’t automatically inform owners about the fine print of services. This company/franchise locations are purposely vague and use language that is open to interpretation (in their favor) if challenged. Don’t get the app, don’t use this company. Neither one is transparent.

I never usually leave reviews but after seeing negative 1 star reviews I felt like I needed to. The app is extremely easy to use and I love that I am able to quickly request multiple daycare days at the same time. I am also able to book spa appointments/boarding visits on the app. It is very user friendly and simple to use.

Great app thank you