Eaton SecureConnect

Very user friendly and easy to use Never had issue

No longer getting any notifications on my iPhone (ios 17.7) or iwatch. Can you please sort this out as it is a huge problem. Without notifications I don’t know if my alarms are ringing or when they are being set and unset

Hoping for an update soon? We’re no longer getting notifications of any kind from the app. It’s working ok as usual otherwise. That is with the exception of a failure to re-initiate login if the app is already open or n background and you go back in to it, in which case it just hangs (app needs force-quitting before it initiates the login again) hope this gets patched out soon too.

the most fundamental part of the system is the notifications don’t work . UPDATE - notifications working again

could we get an app update to include features like widgets?

Good app but with iOS 18, I am not getting notifications from the app.

The positives: In general works very well. I’ve had no issues with arming / disarming remotely. The ergonomics and layout of the app are excellent and it’s simple and intuitive to use. The bugs: If you’re using facial recognition you can’t log out. It immediately logs you back in. Occasionally when you open the app, the landing page presents you with a blank page but with a heading “home” on the top banner. Clicking on the drop-down menu and selecting “My panels” shows a blank page with “My panels” at the top and nothing beneath apart from an error message at the bottom reading “undefined is not an object (evaluating ‘I.length’)” This isn’t a regular occurrence and quitting the app immediately logs you back in with the working landing page. Overall these trivial bugs are no more than a nuisance. Additional note for developer: I would be happy to forward the log file when the blank page shows in order for you to debug app.

Had our system installed 6 weeks ago. All going well and very pleased. App is clear and easy to use. Like others, I often get the blank page and need to refresh. Oddly, this doesn’t seem ti happen to my wife - weird. (We both use iPhones) Only an annoyance rather than a big issue. Also, was wondering if there were any plans to release a watch based app to control from an Apple Watch? Thanks.

Basic app that does what it says. Alarm has sounded twice. The app ‘list’ shows that it has gone off - but messages did not show up on the Notification Centre on the iPhone. (I have an Ring alarm system as well and the same notification settings are the same). Ring also has ‘time sensitive’ notifications - this does not. I do wish this could be amended it would save the neighbours phoning me to say the alarm is sounding if I could see it on my iPhone notifications banner right away.

This app is rubbish. We have an Eaton alarm system and that seems ok. But the app is waste of time. It rarely works or talks to the panel. My strong advice would be use someone else’s system.