Engage Wellbeing

Finding care within this app is so difficult. Almost all addresses associated with the care providers are wrong. The search feature is incredibly slow and the results cannot be trusted. Specialty care is not labeled correctly for most care providers, or it’s missing entirely. All information has to be cross checked on external sites, making the search feature within this app useless.

This site is too completed to maneuver through. I am trying to check name, address, birthdate as instructed to do so upon receipt of my Anthem card, and I can’t even find where that information is listed in order to verify it is correct.

Nothing but bugs. Especially when trying to get a tele-health appointment for my sick child. Can’t even get it to work. Keeps saying I need to have an address on file even though i have entered it in 3 different places as well as my account details.

I have completed activities to receive 4000 plus points and I am not getting the credit I deserve so it’s a bit frustrating. I have sent emails to my employer which they are suppose to be looking into it, called insurance, messaged provider and no one seems to be able to get it straightened out

Love the app! It’s great!

Have to shut down and reboot most days

Information is never update. Tried to call 3 different primary care doctors and they all didn’t even work at the facility that was listed in the app. The app will also tell you that they are accepting new patients when they are really not. The numbers they have listed are not even appointment lines. You have to he transferred about 2 times before you even get to a person with whom you can schedule an appt. Don’t bother with this app and call you insurance provider directly. Make them find someone in your network.

Questions I’ve had about benefits and recent medical care charges were easily available on my phone at my fingertips! Claims have been processed quickly so I can contact providers with questions about billing costs I received.

The engage app could be improved by adding a favorites button or something similar so you can save and favorite doctors while still researching without having to add to care team.

I have always had a great experience with Dr Miller and her nurses. They are very nice, make you feel as comfortable as they can, and there is never a long wait.