Famly App

Please can you add functionality in the app to dismiss notifications we have already seen?

We have to use this app as our nursery uses it. Feeds and notification are buggy. Ease of flow through the app is unclear until it’s clear. Other than that, concept is good, execution could be better.

Generally, love this app, however since the latest update we have been unable to use the ‘request care’ button. This is echoed by other carers using the app at our childcare facility. Hope this is resolved quickly as add individual bookings via the ‘ bookings/add’ tab is a slow process comparably.

Definitely an issue for parents, the Famly mobile app does not allow the saving of photos and videos on a mobile device. A parent has to use the web version from a desktop in order to save photos and videos. This is definitely a feature that should be allowed with the mobile version too, if the nursery has enabled the downloads feature.

Clearly sold to nurseries on a cost basis, as the app doesn’t back up the promises. Can never log in, despite it thinking I already have an account and password - which I’ve never had, or set up. Offers to send me a reset password link, which then ends up taking you back to the main login screen all over again. States I have to be sent a ‘magic link’ every time I wish to view some update. Incessant emails every time something is posted too. Absolutely pointless app with terrible coding.

I like the app! It makes our lives easier glancing at what our munchkin is doing through the day while at nursery, but why is it that the app is not available on macOS? @Dev’s, It’s just a toggle switch that makes the iPad version available on the macOS App Store 🤷 This will make life easier for downloading the images and videos, saving those precious moments of our children’s when they are away from us. I would like to believe that I am not alone requesting this. Regards!

Amount of effort to clear notifications is frequently frustrating- I’ve got 4 currently that I just can’t get rid of Have to force quit the app several times a week else the app doesn’t load properly - only displayed on half the screen of a relatively new iPhone Otherwise adequate for communicating with the setting

App keeps crashing on my iPhone. Having to reinstall almost every week to make it work

I was asked to install the app by my nursery. Usability is not great, always takes me a few minutes to remember where the photos are in the app. Any photos of my kids seem to disappear after a very short amount of time, so I have to make sure I get screenshots. Other than this, the only useful thing I get out of this app is the messages that the nursery send me, but then I’d be much more happy with an email rather than installing yet another app. I’ve used other apps that were much more focussed on tracking developmental progress and I found this much more insightful and valuable. Two stars because at least they’ve implemented notifications and messaging reasonably well.

This app has been a game changer! Having had my son in other childcare settings without this level of communication, I can’t even tell you how much easier this has made things, not only in terms of knowing what he’s been up to each day but having open communication with the nursery team. Now, I have to give the nursery credit as they are the ones who are keeping all of the information up to date and logging everything their end, every day- even down to toilet movements, which is oddly reassuring to know when BMs have happened!! I can’t find any faults in it and have to say a big thank you to the Famly app and to our wonderful nursery for using it so well! It’s definitely made our whole nursery experience so much better!!