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Customer service takes days to respond despite messaging during office hours . When a response comes it is dismissive and passive aggressive. Used to love this service last year but this has went downhill. I’ve probably spent over 1,000 on this service as well.

Customer service here is a joke! I returned something and they claim they didn’t get it— seems a lot of people say this has happened to them. They then charged for for said item I returned and I emailed them saying it was returned why did I get charged etc etc. they then told me they would refund me in good faith. Sounds great right? They refund me and while it’s still pending in my bank they cancel the refund! What big company does that?!?! It’s actually insane I emailed them and have yet to hear back.

App does not send a verification code so you can’t log in through it.

I’ve been a subscriber for about a year and a half and have been thinking about trying a different service. I don’t like the new plan breakdown with two orders per month as it can be difficult to schedule your orders if you have an event that is near your month reset (which aligns with the date you first purchased). I have also received clothing that is quite worn out and I dislike that they do not offer size exchanges. The most frustrating aspect however is the awful glitchy website and app. At least once a week I cannot get into the app because it logs me out or else it says my password is wrong then all of a sudden it will work. I have contacted customer service about it but it’s always resolved before they get back with me but it’s very frustrating. In addition, I cannot “heart” or bookmark items for the past week which makes it hard to find things for a future order. Lastly, every time I have reached out to customer service regarding something when they get back to me they are very nice but always just like “sorry.”

Definitely do not recommend. They mailed me jeans with chewed up gum stuck to the inside and are refusing to refund me that month’s order. Obviously cannot wear anything else that came in that order or continue using this service knowing that they do not thoroughly clean and check the clothes.

I have had fashion pass for more than nine months now and two months ago they changed their subscription model. The change is awful and I do not recommend getting a membership!!! You only get a 5 items at a time and two orders per month for $125. Before the subscription change it was 4 items a order and unlimited orders per month for $115. I am not fan because if most items do not fit then you are stuck with them. Which happens most of the time!! Prior to the change I was able to send orders back and get a correct size however now you cannot because it would waste one of your two orders for the month. Overall I do not recommend getting fashion pass and I am currently ending my membership which is so sad because I use to love it so much. There are other cons as well like limited sizes, limited clothing options, and not enough new arrivals. Prior to the subscription change it was easier to deal with because you could send orders back and order again right away. However with only two orders a month it is not worth it AT ALL and A WASTE OF MONEY!!!!

I was a huge FashionPass promoter for years but the quality and customer service has gone down hill. The app could also use some work. overall wouldn’t recommend. WARNING: they never highlight that dropping in a drop box puts you financially on the hook for those items. I’ve been out $$$ since my returns went missing out of a drop box. Not worth the risk of being on the hook for this when they never tell you that upfront

FashionPass has saved the day for me on many occasions! The launch of the app is a game changer, it’s so easy to navigate and now is accessible on the go!!! Not to mention I love that the notifications keep me coming back for more 💕!!

I have tried all the rental services and FashionPass is by far my favorite! I love the flexibility to return my items whenever I want and how fast my packages arrive. Plus they have all my favorite brands and have saved me literally so much money! Can’t recommend FashionPass enough!

I’ve always dreamed of having an ever-changing wardrobe without breaking the bank, and FashionPass has turned that dream into a reality! This app is a game-changer and has made it super easy for me to place my next order as soon as I get the push notification I’m checked in! Not only is their customer service 11/10, the app is incredibly easy to navigate and love the Face ID option!