FFSB Rochester

Perfect for any First Federal of Plymouth/Rochester Indiana customer. Works well. Mobile deposits are my primary use and it is great.

This app locks me out of my account at least once a week, and I have to set a new password every time because it won’t remember my TouchID. It restarts itself all the time & takes a while to actually update my withdrawals/deposits and my total amount. Overall not the best, but there are some nice features such as the TouchID, and the ability to add as many accounts as you need, with instant transfers. Also well organized.

This app would be perfect and extremely useful if it were not for the fact that it likes to randomly lock me out by asking me to type a password that I’ve long forgotten because I use my FINGERPRINT to log in every day. Do they think someone has removed my FINGER and is using it to commit identity theft?!

I never leave app reviews.... Constant crashes and login issues. Invalidating passwords and having to re enter new passwords every time the app is updated. It constantly forgets Face ID. And now it says my device is modified or jailbroken when it’s not.. over an update that said minor fixes. They really need to fire their tech guys. And get this crap updated right. The website could use a functionality make over as well. Have never had any issues with my other banks(2 and 3 cc). This one is constantly nagging and frustrating with issues.

This app is super simple and easy to use! Love it!

Love having this available at my fingertips WHEREVER I need it!

Really wish you could choose exactly where your money is going within the app. If I want to pay a “principle only payment” I should have the choice to. Only banking service I know of that doesn’t allow this. Actually part of the reason we’re debating going thru someone else.

Also had trouble finding Zelle after ad said to look for it in the app. Keep getting an error code when clicking payments as they instructed. I noticed that my app format looks different from their ad so is there a different app we should be using that includes Zelle or is there an update coming soon?

i don’t know if it’s a glitch but i called the number, it’s saying it can’t be accessed . my login is correct and it’s saying it wrong (i use touch ID, and it stopped all of a sudden). hopefully it’s a glitch but i can’t see how much is on my card or in my bank and it’s a problem.

I am happy with this bank, but the tech side of things is awful. I wanted to start using Zelle. The website said to just go to my online banking account and poof! apparently I’d be able to use it. Nope. Didn’t even know where to look. Online if I clicked “Bill Payment” it just said I was logged out and to call customer service. On the app I tried clicking “make and manage payments” and was given an error code. But no direction on what to next. Go into my local branch and the teller had to call someone else to confirm that I was locked out of online banking. Ok, why didn’t the error message give me a link to a number to call to resolve that? Would’ve been easy. Finally get logged into Bill Pay and am told my payment account needs to be verified. That’s reasonable. But absolutely no direction on how to verify it! Days later it looks as of the account was automatically verified, but anytime I try to use it on the app or website it says the account needs to be verified, but no info on how to do it. Side note: a message to log back in or call customer service never has a link to allow you to do it from the message. It always requires going all the way back to the home page of the website or app. Also, I have automatic alerts set up if my balance goes below a certain threshold. That has not been happening. There’s a woeful lack of instructions and links in both the app and on the website, for anything I try to do. This has to be the least intuitive and user friendly financial app I’ve used. I do all my banking here; mortgage, saving, checking, business. But the app and website need attention.