First Source

I have to take the picture of my check multiple times before accepted.

I have been with First Source for a number of years , my credit wasn’t the best to say the least but Tammy helped me get on the right track, paying debt off and starting me out with a credit card! I’ve since had a few loans , paid them off and my credit score has improved greatly ! No matter what I need , what I ask and need help with their there happily to assist me ! I LOVE MY FIRST SOURCE ….

STILL CRASHES ALL THE TIME Doesn’t anyone check this before releasing it. Been months no updates. Month and month go by updates very few. And all don’t fix the crashes. Need to log in over and over again. Very poor and no response back to why

STILL CRASHES ALL THE TIME Doesn’t anyone check this before releasing it. Been months no updates.

I like the ease of using the mobile app I can sit at home in the comfort of my easy chair and pay my bills.I would also like to thank the ladies at the Herkimer office where I do my banking they’re always friendly there’s not a long wait because everybody does their job and a quick and professional manner so a big shout out To the Herkimer branch

Not enjoying the new update. Makes me sign in every time. Snapshot doesn’t work most of the time. I just want to check my balance and last couple of transactions without having to sign in every time.

This app is always having problems. I have a brand new phone and my husband has a completely different phone and we both have had numerous issues. It also is not the internet connection, as it happens at various locations where it is slow to load and/or doesn’t load at all. When it does work, it is fine. It’s just getting it to work consistently that is the issue.

Since the last update a month ago the app has gotten worse.

When it works, it’s okay. 80% of the time I try to use this app it either crashes or I just get a blank white screen. I also do not like that when I first set this app up to access our accounts, the app wouldn’t recognize me. After a way too many phone calls trying to figure out what the problem was, it turns out that First Source automatically defaults to the man’s name in a heterosexual couple. We are living in 2022 & First Source is living in 1950.

I have not ran across any performance issues.