Firstmac Money

I don’t always have time to ring up and have my questions answered so that live chat is a good tool to access….but there it ends! Tech support really needs to get on to fixing the issues, that makes the chat freeze, then you have to shut down the app, go back in, start chat again only to loose what you were enquiring about but also be paired with another assistant, to have to explain your WHOLE story all over again! Absolutely exhausting in the end! As a customer a quick text to say an interest charge has changed would also be lovely!! It should be an automated system

This app is the worst banking/ home loan app I have ever used. Very poor UI/UX design.

A day ago I accessed my account through the old App. There was notification to make sure to use the latest app. I updated my app today but then it asked me for credentials again. I entered my credentials and it says Error. I have no issue accessing my account through Livez Money Web with my credentials.

Why do I have to log in every time. Asks to setup Face ID but doesn’t actually do anything stay logged in. System does get in and super basic but horrible.

I’m trying to send a text to follow an issue, and the app closes and opens suddenly without warning, really you have to work more in the app…

First time using the app after five minutes it freezes had to close and restart and then during a chat it goes blank only showing keyboard, lost the chat

Unable to schedule a payment. The calendar won’t open and when I try manually to type in a date, it is messed up. This is the worst banking app I have ever used!

The app crashed 7 times during a chat with support. Each time I had to ask to be transferred back to the original agent. Slow and buggy. If I had a choice, this would not be it.

Basically end up calling support every time because it has the barest minimum features or they are too hard to find. Also regularly boots all your info off so need to enter your customer no for access

App is ok but very basic. If only the bank were anywhere hear half as good, which would still mean that they are woeful….