Ford Charge Station Pro Setup

Why do we need two apps? Charger Connected to the app the first time. Never stays connected. Tried step 2 to connect the charger to my ford pass app and it failed saying incorrect charge station or access code. Over and over. Those are fields the app populated itself. Called support. They told me to shut off my charger at the breaker. Not sure why since other than two poorly designed apps, the charger works fine. I will likely never get this to work which is a bummer for a 50k car.

Useless, after 30 minutes was able to get this app to find the charger. It does no good however because you can not use this app to get the ford pass app to recognize the charger which is what it’s supposed to do. Have tried doing it manually and through the apps. Does not work.

I’ve had a very frustrating experience with the Ford Charge Station Pro app. Initially, I had the charger successfully connected to my Wi-Fi network, but every time I tried to link the Ford Charge Station Pro app with the FordPass app, both apps would crash. I contacted support for help, and they advised me to turn off the charger at the electrical panel and perform a reset. After doing that, my charge station became stuck in reset mode. I called support again, and they suggested the same reset steps, but now my Ford Charge Station Pro won’t reconnect to Wi-Fi. Support then told me I might need a separate Wi-Fi network for the app to function correctly. It’s incredibly disappointing that the app was working fine at first, but after following support’s guidance, the situation only worsened. Awful experience.

As bad as you would expect from them. Total junk.

My phone connected to the charger wifi no problem. However, after many tries the app does not recognize it as the charging station. Absolutely zero help anywhere for getting this resolved and no way of using the charger to his full capabilities.

I can’t believe how much of a waste of money getting this thing installed thinking it’ll be like the Tesla charger, boy was I wrong. This think will not connect to you home network. I really wished I had read the reviews before getting it installed. Customer service could not help they say they’ll escalate the issue, but after reading the reviews now I know there’s no help. Ford you should honestly be ashamed for you to have all these bad reviews and do absolutely nothing to change that is sad. I really wished those who created and worked on this charger would taken more pride in the App and software, clearly yall don’t care. I want my money back honestly. This is my first EVER bad review in my life that’s how annoyed and upset I am. 90k truck and 1600 dollar charger should work flawlessly. The facts that yall don’t even respond to these reviews proves my point yall don’t care.

Purchased Ford lightning, truck is good. Nothing else is, integration between truck and ALL electronics and apps rates zero ! My Ford Pro Charger is a joke, won’t let me adjust amps off amp, won’t show charge rates on Ford Pass app, nothing they do or have is working. Ford mapping, awful and inaccurate, my Tesla stuff is flawless, Fords Blue oval/Electrify America system is unreliable and very expensive, have 4 chargers on site with one working and people waiting. I purchased a Tesla adapter and have gone 100 percent charging to Tesla superchargers, only use fords in emergency. All the bad PR on the lightning truck really isn’t about the truck, I’m happy with it. But everything else they have to go along to support the truck has failed. I have 2 Tesla cars and the entire system is fabulous, I just couldn’t afford a Tesla truck. Get your act together ford !!!

Not sure what the issues are with other users, but it worked like a charm for me. Setup charger to Ford Pass in about 5 minutes.

Not sure what the problem is for everyone with a 1 star review… not a single issue when I set mine up!

So it looked like there are 2 ways to set the maximum current when charging. In the app there is a screen and a slider that allows you to change the amperage from 6A to 80A. It doesn't work. My charger was set to 80A and no matter what I did the charging station pro would run at or even over 80A. If you want to dial down the Amperage that the unit runs at you need to change the physical dial that is inside the unit.