Forest - eBike Sharing

From thurs 13 Oct 23 my non UK sim stopped locating me, thanks to support I manage to use the app using wifi hotspots; but still waiting for a solution.

We went on a night ride with the free hour we got and it was very very recomendable. Ducha great ride and the bikes are very comfortable with wireless chargers. 10/10 would recommend

Very recomendable at night, incredible views of the bridges, thank you.

Worst bike travel whatever it is app A problem LITERALLY EVERY TIME I OPEN THE APP HORRIBLE EXPERIENCE WOULD NOT RECOMMEND

Definitely now my preferred method of transportation. I particularly appreciate it for its pricing and how much cheaper it is compared to taking a train. However, for me, there are a few drawbacks. One issue is that the app can be somewhat unreliable. It does not make it immediately clear, but there is a £5 pre-authorisation charge for each ride, even if you have pre-paid minutes. While this amount is refunded, it can be problematic if there are insufficient funds in your main account. As I manage my finances by keeping money in separate accounts (with little to no funds left on my card for security reasons, such as theft), if the £5 charge is declined, you cannot immediately hire the bike. Instead, the app displays a ‘conflict’ error, which can be frustrating. Another issue is the ‘locate me’ button, which does not always function correctly and occasionally defaults to a random location in London. This can be quite inconvenient, especially when trying to locate nearby bikes. You are forced to zoom out on the map and manually locate the blue GPS dot. I also understand the need for ‘no parking zones,’ but it can be inconvenient when you end your ride in one. You are not notified until you attempt to complete your journey, at which point you must get back on the bike and search for an approved parking zone. This is particularly troublesome as many areas in London have ‘no parking zones,’ which makes riding into the city more challenging. Despite these issues, I genuinely love the concept and will continue to use the service. I hope these concerns are addressed in the future to improve the overall experience.

This company was good at first but then they lowered down the quality not servicing their bikes, putting customers in life danger for profit, as broken bikes should not be in use at the first place. Almost every single bike is in bad condition. Sometimes i found bike with no pedal or no brake of the seat would be unadjustable or it would move left and right while riding, very bad condition of bikes. They stop pedalling in middle of the road, app shows different times on the ride report. App is filled with wrong reports. They took 1h and 20min of my 11min ride. Bikes are not properly connected to app obviously. App is filled with bugs and errors, customer service explains that in email to me, we are sorry our app is continuosly showing errors wrong times and bugs, but they do nothing about it but say sorry. That is not a professional business. Customer service does not help at all they just repeat that they are sorry. I used these bikes over 3k miles in a year, and i am stopping today as to put my life in danger knowing the bike can stop anytime,my money is worth more than me paying to risk my life. Absurd very absurd. Terrible company, going back to Lime bikes. Oh also they took out the promotion they had but still keep it on bikes, 10min daily and 3min daily rewards if you use the package. So you will never have those 10min daily if you have package, which is again taking customers for granted telling them lies, promising service they stopped offering. Very very bad experience. I see people who service these bikes i live next to their garage, i have to say it is very visible they employed people who have no experience with electric bikes. Come and see Southwark Bridge rad garage, 5min is enough there was a fire also like 10days ago in the same garage, very risky company, of 10bikes in front of garage, 5 to 8 are damaged. Very bad company. Hope this helps someone.

Rather unfortunately, it doesn’t seem like the engineers of this app use it themselves. Cycling in the city and need to park in a specific spot? Good luck having the app let you park in that spot if it’s surrounded by no park zones! Need to talk to chat? Good luck, you can’t do it in app. App updated? Great, log in again because we don’t seem to be able to have the technology in 2024 to remember login sessions.

Your company didn’t talk about upfront costs and charged me £0.60 out of nowhere without consent .That’s why I didn’t rent a bike .there is no where to look for a refund.

Excellent , smooth ride with excellent response & speed

DO NOT DOWNLOAD THIS APP. HALF OF LONDON ISN’T AVAILABLE TO PARK IN. A ten minute bike ride ended up taking an hour as we had to go all the way back to return the bike to the green area. There is no warning you are going out of the zone.