Forward - Primary Care For You

In mid November the company ceased operations after an ill-considered expansion into other areas burned thru its venture capital. Only way to contact is a generic email for 30 days. No referrals or handoff. Company attempted to bill me $149 for a month of service in advance after shutdown. Then twice emailed my personal health records in an unencrypted PDF. Appalling!

Company is out of business. Opening the app now just shows a “we’ll be back you’re in a queue.” If you go to their website you’ll find they’re out of business completely. Worst experience ever. I want to find out who ran the company so I can avoid them like the plague.

I just received an email from forward FINALLY sending me my medical records that I requested back in 2022!! If I could give a 0 I would.

Easy convenient, does just what I need

I’ve been a patient at forward for a few years now and I’m the healthiest I’ve been since before Covid. My issue is with the app NOT the practice/care I’m receiving. The developers need to create a sound notification for the app when you get a message from the chat, an appointment reminder, ect. This is medical stuff we’re dealing with and it needs to be more efficient. If I get a notification, I need to also hear a sound to alert me that Forward is reaching out to me.

Currently can’t select a different location in the picker view and will select the first location when trying to change from the initially selected default location.

I have been a Forward member for a few years. My primary healthcare is not proactive. Only good for emergency services and chronic illnesses and treatment of symptoms. Forward was able to alert me that my cholesterol was high for my age (though within the “normal” range.) This allowed me to take a proactive approach and adjust my diet before any negative impacts to my health or receiving diagnosis like heart disease. Unfortunately, after lowering my red meat consumption and making other dietary tweaks I tried to schedule a follow up appointment to see if my efforts worked. No appointments available AT ALL with anyone. I am in the Bay Area (where Forward is based) and have an option of about 4 different locations I can drive to. No appointments at ANY LOCATION. It has now be over two months and so I am going to cancel my membership. Not paying $160/month for a service I cannot use.

Poor customer service. You guys pick up phones when you are luring people into joining your poor manage Forward nonsense but you refuse to pick up phone when we need help. I hate using apps and I’m from the old school, respect my mode of communication and that is direct verbal conversation via phone!! So ridiculous and uncaring !

It was more than I expected and the people are very nice... as a new technology it has its issues... the first time I came the weight program was not working... today is my second time and the had to reset it... something about the Computer, i think maybe the people running it where not un top of things... something to do with the Laptop... also, hopefully in the future it will be flawless, but nevertheless it was amazing, the blood work was taken by a on staff nurse and the results were done in 4 hours, it checked liver, kidneys, thyroid, diabetes, blood pressure, heart... the doctor was on top of it... I had a teleapointment in 2 days and my prescriptions immediately after at my preferred pharmacy... when or were have you ever had that service ever ???? I highly recommend you go and try it out... for $49 a month... I say go for it

Amazing experience! I did the full checkup including blood work and got my results the same day. I’m so impressed with this pod. The future of healthcare is here; No more waiting for an appointment for annual checkup.