GoToAssist Remote Support

Hasn’t changed in almost 5 years. Please update!

Never works correctly.. just spinning constantly.

This apps been left for dead. What is going on?

Where is v5? Why no upgrade to service in v4? Why does it disconnect in iPadOS Stagemanager ? I predict you will continue to lose customers to competing products if you do not address these issues in a timely manner. Unfortunate, as I know we are reviewing other products ….because you do not address these issues in a timely manner.

As a 35 year computer tech that’s been using GoToAssist for years to support my clients, this app can be a lifesaver. I definitely prefer doing it from a computer, but if you’re on the road away from one this app can really get you out of a crisis. The login is the worst part though. Having to toggle to another app for the MFA login is a pain and sometimes fails. Honestly though, I would rather deal with that than not have access. Although having to jump between apps on a phone defeats the purpose of MFA… since if someone steals your phone the have access to both?!?!? I tried to setup the face recognition, but without a 2nd mobile device handy to scan a QR code I haven’t found a way to. I’ll have to set it up on my old iPad and try it that way. Overall it works as advertised. It’s not as easy as using it from a real computer, but it is usable to get the job done. There is a new v5 version available to download. I haven’t tried it yet, but my clients are all still on v4 so it’s not an issue for me.

The App is missis the option to access as administrator. Please work on your app.

Can’t believe there is no version 5 support or backward compatibility… I think the day may be here to leave and go to a company who keeps up ! Also what the heck is with chat on version 5 …back to bringing up the notepad again really bad implementation…..Going backwards OMG

Pretty much all the client machines that have the unattended installer deployed are version 5, which this app can not see. Going through the web via mobile safari is a non-started since there’s no keyboard and right click support. Useless, still hangs on login after YEARS. Shame *bell ring*

How does a large company that charges so much for their products have such a terrible user interface and user experience with the many years this product has been released. When filtering unattended devices by name the search field blocks the top result. While in a screen sharing session in landscape mode the UI takes up massive portions of the screen. While in a screen sharing session you have to press multiple times in just the right spot to get the keyboard to open. Have to force quit the app in order to get the login screen to appear.

I am not able to see clients that I have version 5 installed making this app useless for a vast majority of machines I have installed. I can’t use the web page because a keyboard doesn’t show up when I click in the password area for the windows log in screen.