GrandPad

Epic

The GrandPad has been a lifesaver for my 92 year old mother during lockdown. She never dreamt that she’d get so much out of video calls and family photos. When it arrived she couldn’t see the point of getting it out of the box - now it goes everywhere with her and she is distraught without it. Nothing is too much trouble for the team. I’ve even been contacted to be told my mother wasn’t charging her Grandpad properly. Great service. Thank you. My mother would have had to move into a home without her GrandPad.

When lockdown was imposed we were looking for a livelier way than daily phone calls to keep in touch with our mother. We did hesitate a little over the cost, but so glad we (or rather she) bit the bullet. One reviewer suggested it would be better and simpler to opt for a regular tablet, but that is missing the point. If Mum had been able to get to grips with my old iPad (and we had spent hours trying), we too would have gone down that route. But she struggled with the size of the icons and the complexities of choice ... just tmi. The GrandPad has been designed specifically with the very elderly in mind - no fiddly charger cable that would be awkward in arthritic fingers; huge, clear icons; ultra-simple processes; a complementary screen pen as touch-screens don’t respond well to ancient fingertips. With lockdown in place everything had to be set up remotely. Maybe we were just lucky, but our GrandPad family administrator could not have been friendlier or more helpful. There have been hiccups, but she has always been on hand to sort them out with amazing efficiency. Mum is as pleased (and as astonished) as we are that as well as video chats she has been able to see photos posted by the family group and upload her own photos. Another ‘elderly orientated’ feature is that while we, with our companion apps, type in comments on the photos, Mum simply records hers, so no typing to contend with. There are email and internet facilities built in, as well as pre-loaded games, but in our experience the primary value of the GrandPad and its companion apps is the visual links and sense of inclusion it provides for people who are excluded from WhatsApp, Zoom and other virtual socialising that we have all become so reliant on. The only facility sadly not yet available is multi-way calls - though that may be to avoid confusion on the part of the GP owner.

Unfortunately video calling is malfunctioning on iPhone 7.. the app works once then fails. The video window is white and camera does not display properly The outgoing video call rings but the receiver is unable to answer. The call never connects. When receiving a call, the text message invite link Opens the GrandPad app but says unable to connect call! This is only rectified by reinstalling the app! Again it works one time then back to the same loop! Incredibly frustrating Please fix this!

Really impressed by this tablet. Due to Covid-19 we thought to get Nan a device for her stay connected with the family. Great little tablet. Easy for my 86yr old Nan to use and navigate around. Used for photo sharing, gaming, listening to music, emailing and browsing. The customer service she has received is outstanding and one of the best products I’ve bought this year would recommend it to anybody five stars.

Buy any iPad or table or use a loved ones extra or old phone for free with your internet you already have. This was a great idea 10 years ago. Now it’s someone’s scam on our family’s . Can my poor mom get her money back ?

My 94 year old mom has no problem using the GrandPad. She love keeping in touch with her family and especially her grandchildren and their pets. We all love the photos that we can share and my mom loves the slide show of photos. A great product that is so easy to use!

This is a great way to transition communication as a smart phone becomes more challenging to use!

GrandPad has been great to connect the whole family. We share photos and make video calls and it helps us all stay connected with LOTS of miles between us all. Such a fantastic device and the customer support is like nothing you’ve ever experienced!

I love watching my nieces and nephews. My Mom and sisters.