Greyhound: Buy Bus Tickets

You guys need to update this app

Paid for my own ticket with my own CC and it charges me a guest ticket fee that was almost as much as the cost of the return tickets?? No way to inquire, no way to make changes. Bad system.

I have been purchasing my tickets here since 2012 and I never got any rewards. And now at 2024 I could not even find on the page where to log in on my account. It’s been useless eversince

Bus will come late and no refunds will be given even if this late bus causes you to miss a connecting bus. I never knew transportation services in USA would be worst than third world countries I’ve been to.

🙏🏼🫶🏼🤗

This service does not accommodate seating and does not give any refunds for this matter. Strong language barriers between drivers and customers. Customer service is not friendly or takes into consideration any safety matters.

This was one of the single worst travel experiences I’ve ever had. My bus was suppose to leave the station at 4:40pm, and it never came to the station. THREE HOURS PASSED, and the bus still hadn’t arrived. The track my bus feature kept saying my bus was “on time” despite never leaving the station. Other people at the station had buses booked at 11 am that never arrived, and were rescheduled to the bus I was suppose to get on. I called the customer service line, just for a robot to pick up and ask for my booking number, when I put in the number it said my bus was on time then hung up. There was no option to speak to a human. When asking workers when the bus would leave, they could not give us an answer and only directed us to the same customer service number. Eventually a worker manually changed my booking to a 11:30pm bus that would take THREE HOURS LONGER than the last bus. Seeing how this bus could also never arrive and needing to be at my destination as soon as possible, I booked a flight for the morning. I’m going to attempt to get a refund, but seeing how my bus got changed to a different time, they may try to claim I should have gotten on that bus and deny my refund. I’m never using Greyhound again and I recommend you don’t either.

Greyhound as a company is trash. The bus that I was supposed to take wasn’t late..it never came. Greyhound was no help with figuring out what was going on and I had to reschedule my ticket to make it home

Bus service is horrible. If you don’t mind being late, missing ur bus, being threatened and kicked off a bus and have to make 3 different bookings…then you go ahead and ride away. What started as a $70 booking will end up costing me well over 300 to get where I’m going. Customer service is a joke as well. All this to see my son graduate the Army as a infantry soldier and now won’t make it. Disappointed and disgusted is a understatement. Will never ever use this service again.

My sons need a ride from airport to small town. Greyhound has made a visit pissible. Big fan