4.74 out of 5
90 ratings in Canada
GrocerApp is my go to app for all fruits, veg, meat and other grocery items. I’ve always found them to have the best prices in fresh and the fact that I can return or exchange items at my doorstep is the best. No other app offers this facility.
- Searching doesn’t tolerate spelling mistakes - Listing page shows a different price and when you actually buy it cart shows a higher price - The add to cart button is at the bottom of the page, it should be close to the adding more items to the cart
I found this app quite useful and have ordered multiple times. However my last order was of Chicken Mince. The product was meant for the stray cats i feed. When i defrosted the chicken, it had a very foul smell. Some cats ate a little, others didn’t even touch it. I was worried i might have fed them rotten meat. I contact the grocerapp through their live chat. Not only was the response time was several hours, i was asked if i had consumed the chicken or not. First of all, had i not used it, I wouldn’t have known so i do not understand the point of that inquiry. Anyway, i was told after several hours that my complaint has been forwarded to the relevant people. In nutshell, I don’t think i can trust this app for any future. I understand mistakes happen but if they want customer retention, they need to work on their customer services. Highly disappointed by the flat response. And I’m not looking for replacement or refund, had i wanted that i would have left a bad rating without talking to them first.
I was initially supportive of this company and I didn't care about first few deliveries to be late, even I installed it to all my families phones. But they are pathetic service once your excitement subside. They NEVER issue paid receipt to rider even if your pay it via online and the customer support lies on your face saying” do not worry we have added sir”. Then In morning, rider will come 1.5-2 hours late and will ask you to pay in cash on spot as support staff was lying. So be ready to grab your keys and go to ATM and then com back to give the cash... Now for the online transfer that you did a night before, forget it as it will take 3 days for it to be added to your wallet, means not refund in your bank etc...the Trap policy...I have done 6 of my deliveries in Defence Lahore area and literally EVERY ORDER was Late and Had payment unresolved issues from their side which they WILL NEVER agree. I was even charged for Burger patties that was delivered to any other customer. Right now, I am trying so retrieve back my money from them and its a Mental torcher for past 3 days. DO NOT FALL TO THEIR Prey. Try it once, you'll know exactly what I am talking about. Goodluck everybody, Beaware!
I ordered some stuff and they delivered it with time and really good quality. Good service.
Great service. Quality of items delivered very satisfactory. Thanks
They are the best out here in Lahore. They deliver in time and the customer care is really good. They need to add more products though.
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22
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1 month ago |
