Description

Bringing you comprehensive mobile banking features and services to meet your personal banking needs, such as account opening, payment, personal finance and investment in an easy and safe way. Download it now!
Everyday banking made simple
• Open a bank account at ease with your mobile
• Check all your account balances in one go
• Make real-time transfer and pay bills easily via FPS
• Log on securely and verify transactions using Mobile Security Key and Biometric Authentication
• Deposit Hong Kong Dollar cheques without going to the branch or cheque deposit machines
• Save time and get cash securely with our App instead of physical ATM card at Hang Seng or HSBC ATMs
Enhanced banking experience personalised to you
• Personalise your own user interface to access frequently-used functions faster
• Receive personalised push notification updates for your account activities such as FPS inward payment and credit card payment due reminder
• Get a ticket before arriving at our branch for counter services to save waiting time
• Get support 24/7 for all your banking queries with our Live Chat and Virtual Assistant HARO
Access to banking products with ease
• View the latest market information on securities, FX / precious metal and funds to help you make informed financial decisions
• Invest at ease in securities, funds, bonds and more with our user-friendly interface
• Manage your credit cards in one place, where you can repay credit card, check rewards, view e-Statements and apply for instalment loan
• Place time deposits, buy / sell foreign currencies quickly and conveniently
FPS (Faster Payment System) is a real-time payment platform provided by Hong Kong interbank Clearing Limited.
This App is provided by Hang Seng Bank Limited ("Bank" or "we"). The Bank is regulated and authorised to carry out banking activities in Hong Kong SAR. The products and services represented within this App are intended for Hong Kong customers.
This App is not intended for distribution, download or use by any person in any jurisdiction, country or region where the distribution, download or use of this material is restricted and would not be permitted by law or regulation. If you are outside of Hong Kong, we may not be authorised to offer or provide you with the products and services available through this App in the country or region you are located or resident in.
Hang Seng of 83 Des Voeux Road, Central, Hong Kong is incorporated in Hong Kong with limited liability and is a licensed bank regulated by the Hong Kong Monetary Authority. Hang Seng is a member of the Deposit Protection Scheme (DPS) in Hong Kong. Eligible deposits taken by Hang Seng are protected by the DPS up to a limit of HKD500,000 per depositor.
Please be aware that Hang Seng isn’t authorised or licensed in any other jurisdiction for the provision of the services and/or products available through this App.
This App shouldn’t be considered as communicating any invitation or inducement to engage in banking, lending, investment or insurance activity or any offer, solicitation or recommendation to buy and sell securities or other instruments or to buy insurance outside Hong Kong. The information provided through this App is not intended for use by persons located in or resident in jurisdictions where the distribution of such material may be considered marketing or promotional and where that activity is restricted.

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User Rating

1.3 out of 5

115 ratings in United Kingdom

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Hang Seng Personal Banking Reviews

Rubbish APP

Unbelievable! Unprofessional! Waste of time! Ruin customer’s peace of mind!

rubbish

派利是

派利是功能有啲問題，打完祝福語確認後過唔到，請檢查一下。

Rubbish

非常之唔好用，成日啲資訊指東指西都去唔到達到要去做嘅事，尤其是個保安編碼簡直就係大混亂。用電腦網上理財，跟住又同電話嗰度夾唔啱，簡直就唔知做乜

Ware of time

Every once in a while the app require an update which you can’t tell what has been advanced with its terrible UI. Plus the update is always taking forever and you can only stay on the app with an loading bar because if you switch to other apps and want to do something else while waiting, the update either crash and return to 0% or with no progress. Most time consuming and time wasting banking app ever.

Rubbish app

It takes very long time to update app when opening the app every time

Forced slow update on opening

Every single time i open this damn app it spends several minutes updating. What is the point of building an iOS app and implementing automatic updates if they do not happen in the background? Why is this this only app on my phone that forces me to sit though an update process, unable to use my phone for anything else or risk it needing to start again? All I want to do is check my balance!!

Too much updates wasting of time

Every time when I open this app it requires update. And it takes ages to update. It’s like every week there’s something to update. It really waste time.

Weekly update

Every time I open the app, it needs to be updated. IT department is just rubbish

The most rubbish banking app ever

Almost every time when I open the app it requires an utterly slow mandatory update, which forces the user not to turn off the app nor the phone otherwise the extremely annoying update will be proceeded again and again. Besides, the functions of the app are not really comprehensive which some of the transactions and requests must be done via the official website. Such time wasting updates are absolutely non-sense and helpless for the improvement of user experience. This is the most rubbish banking ever with no doubt.

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