Hardee's Mobile Ordering

I’m literally sitting at a truck stop in Boonesville, MO with a Hardee’s inside. I seen you have a mobile app, downloaded it and tried to place an order for pick up and the app kept indicating there was no Hardee’s for 35miles…. My location service is enabled, the Hardee’s restaurant shows on the app’s map.. I typed in the physical address, I typed in just the street, city, state & zip… still nothing. As a trucker we order from Hardee’s quite often.. but what good is it to have the app so we can order ahead - if the app doesn’t have EVERY location available.. including the ones at truck stops. That needs fixed.

The apps is straightforward to set up and use. Unfortunately you can expect; - Losing data when app has an update. - No way to address order issues; such as items missing (the “contact us” does not display store, after back and forth with an extremely slow “chat rep” they will state they will forward info to store manager but otherwise do absolutely nothing. If they do or not is anyone’s guess because there will be no follow-up. - No tracking/notifications of order progress without constantly restarting app. Will say delivery is completed when it is not…I assume that “complete” means “order picked up by driver”. There was one time where I did receive a text message with an order delivery tracker through DoorDash’s website, but have ordered multiple times with no text/email/tracking information. - Any “deals” available on the app are less than the delivery + online order fee, making it the same price or more than using another service (DoorDash, Grubhub, etc). At least the other delivery apps will attempt to resolve issues and send order status updates, None of which occurs with this app. AVOID!

Virtually useless! Emails promote specials that do not work in the app. This is repeatedly.

Unfortunately Apple Pay isn’t an option. The app requires you to ended your card information. I prefer Apple Pay so that my card number isn’t posted on everything. I would give 5 stars if Apple Pay was a payment option.

I originally attempted to place my order online but was prompted to go to the app so I downloaded the app continued with my order and chose the Hardee’s near me. I paid for my order online and drove directly to the Hardee’s near my house and was told that they do not take online orders at my Hardee’s, which required me to purchase my order again call the Hardee’s that it went to and tell them to throw my order out so essentially I got to pay for two meals which is always really nice. So yes, shame on me for not doublechecking the address. I just assumed that when it prompted me to go to the app after putting the proper location on the website that it would’ve continued my order through the previously chosen location. So, no more Hardee’s app for me.

Long story short. Out of the food I ordered. Wanted a refund. Can’t be done till the manager gets it approved via eform via corporate. This isn’t how you handle a stores out of chicken situation. Corporate fix your nonsense.

Can’t view a menu at all with or without prices unless the store near you is open which it never is bcuz Hardee’s has been declining for a decade already! So annoying. Good food but no wonder why your failing

I went to pick up my order and they gave it to someone else and they were closing 40 minutes before the shift ended.

I have had points accumulated from ordering from the app, but the funniest thing is . When you go to check out all of a sudden the store doesn’t have what you’re wanting. You have to “adjust the order” to use a simple 10% discount. I edit nothing to see if it’ll allow me to pay, and would you look at that. It did , it just didn’t want to allow me to use a discount. With this being said, the app may just be to help the staff at the locations , which is fine. But get rid of your point system if you won’t honor them.

I am very upset to find out that points expire! I had no idea. I wanted to let my points accumulate so when I take my grand daughter to Hardees I could order more items. Also, I purchased a pie recently AFTER I had ordered a biscuit. I tried to add the pie to my points and was denied. WHY??? A customer should be able to get credit for ALL purchases. Another time I tried to load points from a purchase I had just made and received a message: YOU HAVE ALREADY ADDED THESE POINTS!!!!! If a person goes to Hardees for breakfast, lunch, AND dinner they should be able to get credit for ALL points!!! You know we DO have other choices, sometimes directly across the street or next door.