CamScanner HD

I used to use that app for a long time. However recently I faced a big problem. 1- if you are on an iPad and want to send a pdf to CamScanner HD, it is not listed. You can’t do it. If you are on iPad photo and want send it to CamScanner, you don’t have that option from the menue. 2- it does not sync any new pdf files on your iPhone CamScanner or on your pc. I sent them a message and I hope they fix that issue.

When I updated the app, it was NO LONGER USER FRIENDLY. I looked for a phone number for tech support and could not find a number to call. I sent an email asking for a call for help. NO REPLY. Months later, I accidentally stumbled upon a computer generated email that was sent to a 20 year-old email address. They asked if my problem was resolved. NO IT WAS NOT, BECAUSE HELP NEVER CAME. SO I CANCELLED MY ACCOUNT. I no longer do business with anyone who does not want to talk to customers by not leaving a phone. I don’t care how many calls they receive.

This app doesn’t sync and the CamScanner app isn’t for ipad.

#1. The email addresses pre populated are great as long as you don’t need the top line as it’s not accessible #2. The send button disappears from the screen. It’s still there but you’re on your own to find it as it disappears from view

Developer abandoned the app we paid for, making a new identical app instead in an attempt to get paid again. Now we lost our documents and our money as the old app we paid for is broken. Developer needs to update and fix the app we paid for, or provide the new app along with access to our documents.

I’ve been looking through the recent reviews of other legacy users who are all-of-a-sudden unable to access their saved documents because the old CSHD version won’t open on the newest iOS, and the new CSHD version doesn’t even acknowledge the existence of the old version or its saved files. Was there ever a warning of a change this critical to your user base? I certainly don’t remember seeing one. Frankly, to suggest that users contact Apple support to get help DOWNGRADING THE ENTIRE OPERATING SYSTEM just to access the files locked inside this ONE app is ridiculous. Would it really be too much trouble for you all to work on a way that your loyal user base could unlock their original documents, even if it were to just export them to some other platform/space? It would be a nice show of appreciation to your faithful users by not leaving their files held hostage inside their own iPads. To ignore our pleas for help is cruel, and it would really be unfortunate and unnecessary to alienate your most faithful users this way. Please do better.

Please update the old version of HD pro or provide legacy users with I way to get their stuff. I never registered but I’ve been using pro for years. I’m an educator and have been on break so I just discovered that you screwed legacy users. Don’t tell me that the app hasn’t been updated for years. I don’t care. I’ve been using it with no problem until this summer. Fix the old app so we can get our stuff. If not, then new users need to know that you are capricious and will switch versions of the app capriciously leaving them with no way to access their docs.

Developer holding users for ransom? It appears to access files from the past a person must now pay for the equivalent Cam Scanner app. I guess I will consider my old files gone and lost forever, I am not willing to buy the milk from a cow that was once free.

Your solution to turn off internet, and try opening it doesn’t work! I too have files in the app, and to be locked out of it is ridiculous! Please update it to current iOS level, so I can transfer files. Or provide a solution please. I try to stay away from developers who do this kind of business, “it’s free”, BUT, we can shut you down without repercussion if you do t buy something from us. Great product up to now!! Chris

I have been using Cam Scanner Pro for years. Somehow I have an older version of Cam Scanner Pro where all my scans are and it is no longer compatible with my current IOS operating system and I have the new version that does work but does not access my older scans from the earlier version. I don’t recall having set up a cloud backup and do not know how to merge my old scans into the newer version app on my IPAD. I am fearful that I have lost all of the files I had archived under the older version. There was no guidance or warning that one needs to backup your scans to ensure they will be available with future evolutions of this product.