Hello smart

As I write this review (June 27th 2024) the app, in conjunction with the latest over the air update, works perfectly. Please can I suggest you ignore other, earlier reviews, as my experience has been seamless using an iPhone 12 Max. Coupled with simply the best car I’ve ever owned (#1 Pro +) and I couldn’t be happier. I’m also averaging 4.4 miles per Kw or 286 miles per charge! Well. Done. Smart…

This vehicle APP is without doubt the worst in the motoring world. It constantly fails to connect to the vehicle, so the pre heat function never works. For a major vehicle brand this is very poor. Don’t bother downloading it. It constantly fails to open, stating some technical issues.

Set up the app, thinking I could share this with my partner so she could use the app as well, only to find that the “digital key” that is required to be created is not even an option for the UK version as yet! Please can you confirm when (or even if) this digital key option will become available in England?

Useful for keeping an eye on how charging is going, not used the remote AC much yet but does work and should be handy on hot/cold days. Best feature, despite being shown in the description and gallery in the App Store, the Digital Key is not available in the UK. Only found that out after emailing Smart support. Would be great to be able to use my phone and not have to carry the remote around.

The functionality of some of the software in the car leaves a lot to be desired. Bluetooth connectivity is very poor, Some of the features such as Automated Lane Change Assist and Automatic Speed Adjustment keep turning themselves off. The App connection with the car isn’t great - Pre-conditioning and Charging management is a hit and miss affair (You cannot set the preferred charge limit from the app). Digital Key still not available.

Edit: I’m revising my score to 3 stars. The car received an OTA update that fixed the app connectivity issue, so that argument is no longer a problem. With that said, many functions do not work or provide no feedback that they are working. The seat heating appears to work, but doesn’t show up as heating in the app. The same is for in car heating. It works, but the app doesn’t seem to show anything happening. Bluetooth key is still completely unavailable, which is the one thing I had really wanted from this, so 3 stars is as good as it gets for now. I use an alternative app called “Hello #” that is currently in beta. It is vastly superior and I’d highly suggest looking it up. Initial review: The app is unfortunately completely non-functional as the other review states. I’m tech savvy and have paired, unpaired, deleted my account, cleared app data cache and absolutely nothing gets it to work properly. The initial pairing process is promising in that it correctly reports vehicle status, but that is it. My app is telling me the car is at 96% and unlocked with all options (climate control and even Find My) greyed out. The car is actually at 80% so some communication is just failing here. I’ve enabled all permissions possible for the app and triple checked the car settings and manual. It is 100% broken, avoid completely until a major update or fix is announced. Completely unacceptable.

Smart support had been unable to resolve the fact that the app doesn’t reliably connect to the car or update. No point in having it as just didn’t work. After being asked to reinstall and reconnect a number of times with no success I am was told to wait for an update in February. The problem is that the online services switch turns off every time you leave the car - it is disappointing that the car was sold with defective software — surely these things are tested - and also quite shocking that Smart support denied the problem and didn’t admit to there being an issue. The good news is that the latest version of the car operating system fixes this and also introduces a number of other useful enhancements. So all good but should have been fixed to start with.

Doesn’t show lock status, charge level may be able to be set but it shows as 100% no matter what. The car is amazing but this app is cr@p. Come on smart. Do better!

App not great, but it is the car that is the problem. On line services keeps turning off in car. OTA 1.3.2 fixes this

The app isn’t bad at all, it’s not to Tesla level but who’s is? it on par with most other manufacturers. Many of the bad reviews of the app are down to the online services option on the car itself switching off, this is a known issue and should be fixed with the 1.3.2 update to car being released this week.