IMS Patient App

The newest version is super smooth and responsive. Patients are using the app for tasks that used to eat up our time such as checking in and signing forms, and as a result our scheduling and check in processes have had a huge speed boost. One must-have feature I really like is the Televisit feature, which allows patients to request remote consultations through the app, and they can just launch it on our phones and see their doctor via video call. It has really opened up a lot of new opportunities for our providers and has allowed for more billable patient encounters.

I am modifying my review after poking around a bit more. Apparently the app is only crashing when selecting the appointments tile. Otherwise the other tiles seem to work ok. Just installed the app on my iPhone today which is running the most current iOS. I can log into the app but the moment I go to select a tile for appointment as an example, the app crashes. ZERO STARS until they fix this. Also selecting app support takes you their website and seems to be focused on provider support and sign ups vs app user support. Pointless. And the provider I am at makes you use this pointless app.

Even after having the most recent iOS version on an iPhone 13 Pro the app seems to bomb. First it is super slow. Then it doesn't open... The orange screen freezes before even I could see the login screen. After multiple restarts got it to start and then login was a challenge. It kept saying some error happened. Do some basic testing before releasing the app to the public! 🙄 Using it because the doctor's office forced me to.

Developer is it possible to borrow technology from other app Developers to keep this app signed in. This is the only app that signs me out after using it. Yes I click the box “keep me signed in” and it still signs me out. What about Face ID? Will this app ever get that feature like other apps have?

I can login using my laptop at their website but cannot login with the app. Please fix!

I can log in, but when I click on appointments the app crashes. It’s been this way for months.

Can add the ability to send pics to the doctor in messages like other portal apps? I keep charts and things that would be useful to share with my psychiatrist.

Everytime I tap “Appointments” the app crashes.

Will not let me log in and continues to tell me my password and user name are incorrect so I continue to change it and it immediately tells me the same thing that it’s incorrect. Such a frustrating experience and the system is crazy buggy

Somehow I either erred entering my chosen sign on name or made a mistake remembering my password and I have been waiting for over 20 minutes for an email response to set a new sign on so I can change my password.