Name: Ivanti Neurons for ITSM & ITAM
Author: IVANTI

Description

This application allows you to access Ivanti Neurons for ITSM & ITAM on your mobile devices, giving you remote access to the application. It currently supports Mobile Analyst and Self Service mobile user role only.
Ivanti Neurons for ITSM & ITAM mobile app now provides a highly secured, convenient and faster way to login into Ivanti Neurons for ITSM & ITAM using biometric authentication and, to enhance the mobile experience of the user, Push Notifications are enabled to receive the alerts on the go.
Ivanti Neurons for ITSM & ITAM is a powerful, Cloud and Premise Service Management solution that transforms service and support teams, help desks and service desks from tactical service providers to strategic business enablers. Built on industry best practices, Ivanti Service Manager provides integration and development capabilities to connect to other tools for end-to-end process automation while enabling customers to quickly create new user interfaces, business rules, dashboards or add new functionality designed to meet their needs.
Ivanti Neurons for ITSM & ITAM App enables analysts to manage their Incidents, Tasks and Service Requests from their mobile devices. They can contact their customers via phone, email or chat with a tap and update the relevant record with details of the interaction.  Easy search and filter capabilities enables them to gain quick access to key information. Applicable for Cloud and On-Premise customers.
Features:
• Incident
• Task
• Service Requests
• Service Catalog
• Knowledge Base
• FAQ
• My Items
• Alert
• Announcement
• Search
Requirements:
Active Ivanti Neurons for ITSM & ITAM Account
The new functionality added in this release requires version 2020.2 or later.

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Ivanti Neurons for ITSM & ITAM FAQ

Is Ivanti Neurons for ITSM & ITAM free?

Yes, Ivanti Neurons for ITSM & ITAM is completely free and it doesn't have any in-app purchases or subscriptions.
Is Ivanti Neurons for ITSM & ITAM legit?

Not enough reviews to make a reliable assessment. The app needs more user feedback.

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How much does Ivanti Neurons for ITSM & ITAM cost?

Ivanti Neurons for ITSM & ITAM is free.
What is Ivanti Neurons for ITSM & ITAM revenue?

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User Rating

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Ratings History

Ivanti Neurons for ITSM & ITAM Reviews

Much improved

This app has come a long way since 2020 with its added barcode and incident/request management capabilities. Not perfect but gets the job done well.

Useless for field techs

Thought the app would be handy for checking tickets while on the go, but can’t even access the field tech role from the app. Took multiple login attempts and reinstalling the app just to get into the self service role but can’t view my tickets from there. Uninstalling until maybe the app gets some support itself.

Garbage

Garbage app for a garbage product.

Worthless

Can’t even get past the initial login. No functionality and just a browser window as others have mentioned.

Absolute trash on an iPhone 6s

Running latest iOS as of 9/25/20 on an iPhone 6s and this “app” is a somewhat re-adjusted browser it seems. I can’t even open an incident no matter how fast I try to tap it, everything is crammed in the main screen making it unreadable for me. This is an absolute pathetic attempt at an app. Running ivanti in a browser is bad enough with trying to zoom in and select close an incident among other horrid behaviors, but somehow they made the “app” less usable than the web browser. Maybe on a larger iPhone, there aren’t issues, but the only way I can imagine anyone giving this 5 stars is if they work for Ivanti. If the company is reading this review, please don’t offer something that makes the experience worse than the web browser. It’s a time waste to even install this and log in. I couldn’t even copy and paste the tenant url because it glitched and would not allow it! This is probably one of the laziest attempts to be able to say “we have an app!” that I’ve ever seen a company do. Please do it right or don’t offer an app. It’s not that hard to take your APIs and write something that’s usable and basic. As is, this entire thing needs to be scrapped, and this has apparently been this way for 4 years.

Horrible App

Seems to be nothing more than a reskinned Browser. Nothing is formatted for mobile use. Why did someone even bother developing this?

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