Description

The JAL app is now available for all flights and for both JMB and non-JMB members. Please download the JAL app to make reservations and purchases for all flights.
＜Main functions＞
1.Home screen
Display of reservation
Reservations for flights will be displayed on the home screen.
*Flight status will be displayed for flights up to the next day.
Information of JMB member is displayed (when logged in).
2.Reservations
You can make reservations for all flights.
3.Timeline
By tapping the flight information on the home screen or My Booking, you can view more detailed information about your itinerary in chronological order according to your reservation and flight status.
The display will automatically change according to the time and number of days until departure.
4.Flight Status
You can check the flight status by route or flight number.
For international flights, you can search for two days before or after.
5.Notification of flight status and reminder of reserved flights
You can receive notifications of delays and cancellations, as well as reminders for flights that are less than 24 hours away from departure.
If you have not updated the latest information in the app, or if you are using the app in an environment where the network is not connected for a long time, you may not receive
Apple Inc. and Apple Japan Inc. are not involved in any way with the gift information posted on this app. Apple Inc and Apple Japan Inc. are not responsible for any damage caused by the use of the campaign information provided.

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User Rating

4.63 out of 5

6,342 ratings in United States

5 star

5,202

4 star

501

3 star

198

2 star

1 star

289

Ratings History

JAL Installs

Last 30 days

0

View Installs Data

JAL Revenue

Last 30 days

$0

View Revenue Data

Japan Airlines Reviews

The App is really difficult to use.

The APP is really difficult to use, please refer to other airlines’ apps~ delta , united

App is slow to respond

The app is fine but the response time to pull up your reservation details is painfully slow.

いまいち

使い勝手悪い。アプリでチェックインできなかった。更新もタイムリーでない。デルタのアプリは使いやすい。

Little Bundle of Frustration

Maybe it's the language barrier, but the JAL app was the least intuitive airline app I've ever used. Example 1: You retrieve your reservation on most apps by entering your reservation number and name. JAL also requires you to enter departure date and flight number. To enter your flight number, you have to specify the airline (instead of just defaulting to JAL). But you have to enter it as "JL" (not JAL or JA). And my flight number is listed on various documents as 1, 01, 001, and 0001. Only the last entry works on the app. In all, it took a dozen attempts before I learned the right way to enter the flight number. Example 2: There is an notification on the app about: "Submission of Countermeasures to Prevent Recurrence in Response to an Administrative Warning". I can't even begin to parse this or several other statements on the app.

Worst Airline App

Out of all the airline apps I use and enjoy the JAL mobile app is hands down the worst. The app is constantly asking you to input the same data again and again and again. Was trying to get a seat selection, never was able to reach that function. Perhaps it’s not in the app ? Don’t even think about becoming a frequent flyer member by trying to fill out the HUGE data information sheet that on an iphone the user must keep expanding and shrinking as data JAL wants is entered. United Airline still has the best app, then Turkish Airlines, then TAP.

我喜欢JAL

我曾经在日本工作和生活20年，经常乘JAL出差或旅行，JAL的安全、准时和优异的机上服务，让我的太太和我非常喜欢JAL，只要条件许可，我们总是优先选择JAL

Slow and full of bugs

Cannot find flight info when reopening app. Very slow to load many screens. Sends boarding notifications at the wrong time, cannot be depended on.

Very Convinient

Easy to use and very convinient to navigate

Not straightforward

When I looked for your contact number it took me while to find it. Your subsidiary company Zipair has the same problem. Perhaps both of thr websites were built by the same company. There is no logical connects between and webpages. Also at the reviewing page before making payment there is not option for editing. One has to click the backward icon many times to get back to the personal information page if there are changes need to be made. Very very inconvenient.

Mess on flight cancelation

Our flight was canceled and we are standing in a 2 hours line to know if we were really rebooked. The app does not update and information is missing.

Store Rankings

Ranking History

Category Rankings

Chart	Category	Rank
Top Free	Japan Travel	9
Top Free	Thailand Travel	70
Top Free	Philippines Travel	97
Top Free	Indonesia Travel	104
Top Free	Taiwan Travel	120

View All (21)

Name

Singapore Airlines

A Great Way to Fly

ANA MILEAGE CLUB

航空券セールや買い物・おすすめおでかけスポットなど情報満載！

Universal Studios Japan

Welcome aboard! Asiana Airline

ANA

ご予約からご搭乗をもっとスムーズに

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Japan Travel - Route,Map,Guide

Visit Japan: Ultimate Planner

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Most Used Taxi App in Japan

App Info

Last updated

4 days ago

Name	Reviews	Recent release
Singapore Airlines A Great Way to Fly	289	3 weeks ago
ANA MILEAGE CLUB 航空券セールや買い物・おすすめおでかけスポットなど情報満載！	13	1 week ago
Universal Studios Japan Official App	39	1 week ago
Cathay Pacific	136	3 weeks ago
EVA AIR	132	4 days ago
Asiana Airlines Welcome aboard! Asiana Airline	111	3 weeks ago
ANA ご予約からご搭乗をもっとスムーズに	90	4 days ago
Japan Transit Planner	26	4 days ago
Japan Travel - Route,Map,Guide Visit Japan: Ultimate Planner	59	1 hour ago
GO / Taxi app for Japan Most Used Taxi App in Japan	65	1 day ago

Japan Airlines