pray you never experience one of there common mistakes and have to deal with the rudest customer service agents on the planet ! the deals you get are not worth the disgusting service you are provided !! stay away!!!

Don’t trust this seller there selling fake watch and there not refunding you if you order to them even if you already return the watch don’t trust this store and this company this is a scammer and fraud people…stay away on this Company

There isn’t really a reason to not like it, no cons only pros

This customer service experience was extremely disappointing. Despite receiving my order with a missing item, I understand that mistakes happen. However, my attempts to contact them through various channels have been fruitless. I provided evidence of the missing item as requested, demonstrating my honesty, but their responses have been sporadic, with emails only arriving every three days. As a loyal customer who has made numerous orders and recommended their service to others, NOT ANYMORE, I expected better treatment.

I keep trying to place an order and it simply will not process the order. Either it times out or it simply logs me out and takes me back to the main page. I guess they don’t want my money. Lol

First time using Jomashop and it has been a living nightmare. I ordered a Kate Spade perfume gift set for a family members birthday. The package arrived with one of the bottles nearly empty. The bottle did not leak in the package and the package was not damaged. I reached out to support who said I have to file a claim with the insurance due to it being damaged during shipping (?) okay. I did that and was issued a virtual credit card to re-order. I re-ordered the same set and days later received an email that my order has been cancelled by Jomashop due to suspected credit card fraud. I emailed support again with a new ticket because they stopped responding to my initial thread. They are not answering me and it is now past the family members birthday. I work in public service and barely have any time for myself and it has been a nightmare trying to get the product I ordered, that I paid for, sent to me- with the limited spare time I have. I ordered based on all the good reviews and to avoid Amazon but I regret it.

The app is terrible. When trying to pay using any option other than debit or credit card it doesn’t recognize your signed in. Bugs with the page loading correctly. The page will randomly reload itself. If you contact customer service they will tell you to just try it on a computer.

THW WORST EXPERIENCE AND CUSTOMER SERVICE EVER!!!!!! FOR SURE NOT RECOMMENDED, I PAID 2 DAYS EXPRESS SHIPPING AND THEY TOOK FOREVER, ALSO THEY CHARGE MULTIPLE TIMES TO MY CREDIT CARD AND MY BANK CANCELLED THE CARD THINKING IT WAS SCAM SINCE I OLNY MAKE ONE PAYMENT, THEY TELL YOU DIFFERENT STORIES EVERYTIME YOU CALL…. THE WORST EXPERIENCE I HAVE EVER HAD SHOPPING ONLINE.

Y'all have to do better with the app, it keeps crashing every time I try making a payment, and then takes me automatically to the website, this app is very bad!!

One of the best fragrance shopping apps I have EVER seen. Their up-to-75% discounts are the best things ever. Bought ~$200 dollars worth of colognes for only 90 bucks. Best thing ever!!! Not to mention there huge variety of payment options. Apple Pay, PayPal, Venmo, card, affirm, and a lot more. Love it!