My recent experience with Kenya Airways was incredibly disappointing. During a transit from Nairobi to Addis Ababa, the airline made a critical mistake, resulting in us missing our connecting flight. Despite having a transit time of only one hour and 40 minutes, we were left stranded at the airport for over 24 hours without any proper assistance. After the airline acknowledged their error, they offered no immediate solution or support. We were left to fend for ourselves, with no food provided and no accommodation arranged, forcing us to sleep on uncomfortable chairs in the waiting area. Attempts to seek assistance from the manager were futile, as no help was provided. Furthermore, the lack of options for purchasing food at reasonable prices within the airport, coupled with restrictions on bringing food from outside, only added to our frustration. This experience not only caused significant inconvenience but also led to me missing out on a special occasion. I strongly advise against using Kenya Airways and urge fellow travelers to consider alternative options. The lack of basic care and assistance during such a distressing situation is unacceptable, and I have no intention of flying with this airline again.