Klara – Patient communication

I usually love these types of apps, however, this one is a disappointment. First a code is texted then code is emailed. Klara doesn’t send the email. Contacted support and no reply. Klara is a klutz

I've found it's easier just to use the browser links from texts than this app. I always have to re login each time with 2 factor authentication. Also I have to re enter my phone number after clicking it. This app adds no value over the website of Klara. It's just buggy and annoying to use. Also it's worse than other patient communication apps I've used with other doctors.

My biggest issue is that every time I attempt to sign in, I have to put my birthdate. This is after checking the box that says remember me for 30 days. I will not give the app any biometric information but it still asks if I choose that the account is mine. I submitted something to support and they didn’t seem bothered about my issue. It’s definitely a bug that they need to fix but they don’t care. It would also be helpful to have different folders for all the different people I have communicated with in the app. Wouldn’t recommend the app to anyone and have to keep using it because my doctor requires it.

Went to appointment and was extremely pleased. I have always had excellent service with Dr Ahmar. She takes time with her patients and listens to their concern. Today was the first time I saw the P.A. And she gave excellent services . Unfortunately I has three things I had come up and needed to discuss and she listened and took care of each concern. I was very impressed with her kindness and professionalism as I always receive in that office. I felt very comfortable with her and look forward to seeing the PA or the Dr. thank you so much for the great services I received. I have been seeing Dr Ahmar for over 30 years and would recommend her and assistance in a heart beat…

Better than calling a medical office but frustrating that you have to log in EVERY TIME you use the app. I even tried using faceid to log in and it looks like the app remembers my username sometimes but, even when I tap the checkbox to remember me for 30 days, it always asks again

The UX/UI is so bad I can’t even understand how they’ve been around for years and they are still so bad. I am also a beta tester for multiple mobile apps, as an experienced head of product for all B2C, B2B, and B2B2C. If you don’t have a PM, please hire one. If you have one, please fire that person.

I don’t understand how it can be so hard to have a stay logged in function that works with ios. You use the app, send a message, go do something else and when you come back after 3 minutes you need another text with a code and type your birthday again. I understand concerns with privacy but this is ridiculous.

This app is frustrating me a lot. Any time I get notified of a message from a provider, it shows my name and Face ID scans my face to authorize me, and then it sends me to a page asking for my phone number to log in again. And then I have to 2FA with a text message code. I tried deleting the app, then restarting my phone, and reinstalling, and it still does the same thing. I’ve got probably 5 other apps for healthcare providers and none of them forget me like this. It’s a ton of friction and frustrating.

How am I supposed to communicate with my doctor instead of random people who work at a company her practice is now under? My health is not longer private, because everyone there can see these messages. ON TOP OF THAT - there is someone who used to have my phone number still linked to the app. When I asked for that provider to be removed, I was told that it went against HIPAA and that I would have to contact the provider myself - which, guess what - ALSO is a HIPAA issue. I’ve never been to the provider and have no way of removing them, but the biggest issues is not being able to reach my doctor without going through multiple people.. and even then my health info is visible to all of those people. Like it says in the title - this app is so bad that I’m switching to a new doctor so that I don’t have to use it anymore.

The app doesn't ever seem to remember when I check "remember this device." Everytime I log in, I need to put my DOB again, despite the app saying it'll remember me for 30 days. Besides that, it's fine, just a little annoying.